Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Websites
References
Timeline
Generic

Matthew Estrade

Covington,LA

Summary

Conscientious healthcare professional with experience in embedding the "4Ms" clinical process to benefit geriatric patients, family members, and providers. Proven track record of leadership in federal project objectives, effectively collaborating with clinical and management stakeholders. 10+ years of customer service experience across hospitality, retail, and caregiver support group facilitation. 10+ years of internal service roles in Ochsner Academics, Human Resources, and Business Services. Accomplished trainer with 15+ years dedicated in teaching interpersonal skills, processes, and communications. Certified Dementia Trainer and Consultant with Positive Approach to Care.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Project Manager

Ochsner Health
New Orleans, LA
01.2020 - Current
  • Administrator for the Louisiana-Mississippi Geriatrics Workforce Enhancement Program (LAMS-GWEP), Ochsner Health site.
  • Facilitated seven clinics, achieving Level 1 Age-Friendly Health System status, and one clinic at Level 2. Two Level 1 clinics are in Mississippi.
  • Created an innovative website for dementia caregivers to sign up for the latest virtual support groups, education classes, and workshops at Ochsner.
  • Initiated and facilitated weekly and bi-weekly virtual support groups for dementia caregivers.
  • Part of the team that created and refined the .4MDATA Epic SmartPhrase.
  • Managed over 40 virtual geriatric monthly didactics, serving over 3,000 providers.
  • Coordinated a new geriatrics week rotation for over 50 internal medicine residents
  • Onboarded and supervised 12 GWEP Fellows in age-friendly training while they awaited the start of their medical residency.

Founder and President

Catholic Aging Ministry
Covington, LA
01.2019 - Current
  • Publisher of CatholicAging.com, a website of free articles, videos, audio podcasts, resources, and a prayer wall.
  • Author, "The Peace with Dementia Rosary: Education, Intention, Community" (2019), a Catholic guide to cognitive impairment.
  • Author, "Rosario de la Paz con la Demencia: Educación, Propósitos, Comunidad" (2025). Raised funds for the project.
  • Commissioned "Powerful Intercessors for Dementia" (2022), sacred art for prayer cards and prints. Raised funds for the project.
  • Speaker at events for the Archdiocese of St. Louis, Diocese of Orange (CA), and at Parishes in the Archdiocese of New Orleans and the Diocese of Baton Rouge.
  • Dementia Care Advisor for MyCatholicDoctor.com.

Support Group Facilitator

Council on Aging St. Tammany
Covington, LA
07.2015 - Current
  • Facilitates the weekly caregiver support group for caregivers for the Council on Aging in St. Tammany.
  • Listens to and responds to participants with empathy, suggestions, and encouragement.
  • Has completed 480 support group sessions, totaling an estimated 720 hours over 10 years.
  • Delivered dementia sensitivity workshops to nursing, medical assistants, and personal care technician students at community colleges.
  • Delivered dementia sensitivity training to first responders, including the Louisiana State Police, St. Tammany Sheriff deputies, and emergency medical technicians.
  • Records and publishes the weekly "Caregiver Coffee" of aging tips since 2020.

Research Grants Supervisor

Ochsner Health
New Orleans, LA
04.2011 - 06.2019
  • Responsible for finding and submitting federal grant applications for Ochsner clinician-scientists across the system.
  • Prepared grant budgets and justifications, following federal regulations.
  • Created and improved processes to guide Ochsner applicants.
  • Reported data on submitted applications, including the principal investigator, agency, and amount requested.

Grants Officer

Governor's Office of Elderly Affairs
Baton Rouge, LA
12.2008 - 03.2011
  • Applied for and secured $400,000 in federal grant funding for chronic disease management.
  • Led Louisiana’s implementation of the Chronic Disease Self-Management Program, and exceeded projected goals.
  • Led the Community Living Program (CLP) grant pilot and Alzheimer’s Disease Support Services Program (ADSSP) grant pilot with the U.S. Administration on Aging, the Louisiana Department of Health and Hospitals, Capital AAA/ADRC, and Caddo AAA/Northwest ADRC.

Training Specialist, Business Services

Ochsner Health
Harahan, LA
03.2006 - 11.2008
  • Senior instructor for the customer billing call center, instructing technical systems and service classes.
  • Classes ranged from 8 to 150 employees.
  • Subject matter expert on customer service and delivery.
  • Recognized as Department Professional of the Quarter, Fall 2006.

Event Coordinator

Auburn University Alumni Affairs
Auburn, AL
10.2005 - 03.2006
  • Temporary job while in Alabama post-Hurricane Katrina.
  • Coordinated all aspects of the 2006 Auburn Lifetime Achievement Awards.

Training Specialist, Organizational Development

Ochsner Health
New Orleans, LA
07.2004 - 08.2005
  • Instructed classes on service, communication, active listening, personal accountability, interpersonal skills, and more.
  • Coordinated and improved the processes of the Employee Tuition Assistance program, reimbursing associates for continuing education.
  • Instructed 20 unique classes available to all 7,000 employees.

Training Support Associate, Business Services

Ochsner Health
Harahan, LA
09.2003 - 06.2004
  • Assisted Business Services trainers in preparing materials and computers for classes.
  • Maintained student rosters, ensuring accuracy before and after classes.
  • Created test patients in registration and billing systems for classroom use.

Education

Master of Arts - Gerontology

University of Louisiana At Monroe
Monroe, LA
12-2017

MBA - Human Resources

University of New Orleans
New Orleans, LA
05-2005

Bachelor of Science - Hotel And Restaurant Management

Auburn University
Auburn, AL
03-2000

Skills

  • Customer service focus
  • Gaining willing cooperation
  • Empathetic communication
  • Team leadership
  • Process improvement
  • Web, Epic, Excel, PowerPoint, and Salesforce experience
  • Evaluating survey feedback
  • Creative problem solver
  • Project management
  • Gerontology and geriatrics
  • Understanding the needs of caregivers
  • Support group facilitation
  • Innovative program creation
  • Teaching, speaking, and instruction

Accomplishments

  • Eagle Scout, 1992
  • Research Employee of the Year, 2013
  • New Orleans Gambit's 40 Under 40, 2015

Certification

  • Dale Carnegie Course Graduate (2001) and Trainer, 2005 - 2020
  • Positive Approach to Care Dementia Trainer and Consultant, 2021 - present
  • Six Sigma Yellow Belt, 2021
  • Duet Finding Meaning & Hope Caregiver Workshop Facilitator, 2023 - present

Affiliations

  • Caregiver Support Group Facilitator, Council on Aging St. Tammany, 2015 - present
  • Amateur musician, drummer

References

References available upon request.

Timeline

Project Manager

Ochsner Health
01.2020 - Current

Founder and President

Catholic Aging Ministry
01.2019 - Current

Support Group Facilitator

Council on Aging St. Tammany
07.2015 - Current

Research Grants Supervisor

Ochsner Health
04.2011 - 06.2019

Grants Officer

Governor's Office of Elderly Affairs
12.2008 - 03.2011

Training Specialist, Business Services

Ochsner Health
03.2006 - 11.2008

Event Coordinator

Auburn University Alumni Affairs
10.2005 - 03.2006

Training Specialist, Organizational Development

Ochsner Health
07.2004 - 08.2005

Training Support Associate, Business Services

Ochsner Health
09.2003 - 06.2004

Master of Arts - Gerontology

University of Louisiana At Monroe

MBA - Human Resources

University of New Orleans

Bachelor of Science - Hotel And Restaurant Management

Auburn University

Similar Profiles

CREATE PROFILE
Matthew Estrade