Matthew Evans
St Augustine,Florida
Summary
Dynamic Office Manager and Sales Leader with extensive experience in office administration, inventory control, and team management. Proven success in streamlining operations, boosting team productivity, and driving sales growth through strategic initiatives and customer relationship management. Brings strong organizational skills, effective communication, and proactive problem-solving to advance business objectives. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager/ VP
Nelson Plumbing Co Inc
09.2014 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented new business software to have better communication, organization, and efficiency
Head Store Manager
Rowes IGA
05.2010 - 02.2014
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Coordinated special events such as product launches or seasonal promotions to drive foot traffic into the store.
- Oversaw daily operations, ensuring smooth workflow and efficient processes.
- Boosted employee morale through recognition programs, regular feedback sessions, and team-building events.
- Analyzed sales data to identify trends and opportunities for improvement in merchandising strategies.
- Increased store revenue by implementing effective sales strategies and promotional campaigns.
- Collaborated with corporate leadership to align store initiatives with company goals and objectives.
- Championed loss prevention efforts by enforcing security measures effectively reducing shrinkage rates.
- Led visual merchandising efforts to create appealing displays that drove customer interest and increased sales potential.
- Developed a high-performing team by recruiting top talent, providing ongoing coaching, and conducting performance evaluations.
- Established strong relationships with vendors to negotiate favorable pricing and product availability.
- Handled escalated customer complaints resolving issues promptly maintaining customer loyalty.
- Optimized scheduling processes ensuring appropriate staffing levels during peak hours balancing labor costs.
- Maintained quality through training and coaching during daily activities.
- Planned and assigned workload by delegating tasks and directing team members.
- Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
Outside Sales Account Manager
RingPower Catepillar
08.2006 - 05.2009
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed territory budget to support development of regional and territory leads.
- Built strong client rapport to establish diversified network of connections.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
- Optimized territory coverage plans, prioritizing high-potential prospects while continuing to nurture existing accounts effectively.
- Provided ongoing support to clients after the sale, ensuring long-term loyalty and repeat business opportunities.
- Leveraged company resources effectively to enhance client relationships and drive new business opportunities.
- Conducted regular account reviews, assessing progress towards goals, identifying challenges, and developing action plans to address them collaboratively.
- Achieved sales targets consistently by utilizing excellent communication and negotiation skills.
- Tracked sales performance metrics closely, identifying areas for improvement and adjusting strategies accordingly.
- Delivered informative product demonstrations, highlighting unique features and benefits that met specific client requirements.
- Established credibility as a trusted advisor with clients through deep product knowledge combined with subject matter expertise in their industries.
- Finalized sales deals and contracts.
Education
Bachelor of Arts - Marketing
University of North Florida
Jacksonville, FL07.2005
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Relationship Building
- Scheduling
- Inventory Control
- Staff Management
- Operations Management
- Supply Management
- Employee Training
- Workflow Optimization
- Financial Reporting
- Financial Tracking
- Expense Reporting
- Business Administration
- Project Management
- Strategic Planning
- Budgetary Planning
- Performance Improvement
- Computer Skills
- MS Office
- Decision-Making
- Customer Relationship Management
- Team Leadership
- Good Judgment
- Hiring and Training
- Goal Setting
Timeline
Office Manager/ VP
Nelson Plumbing Co Inc
09.2014 - Current
Head Store Manager
Rowes IGA
05.2010 - 02.2014
Outside Sales Account Manager
RingPower Catepillar
08.2006 - 05.2009
Bachelor of Arts - Marketing
University of North Florida
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