Matthew Evans
Payette,ID
Summary
Digital Product Manager with expertise in overseeing product lifecycle from concept to launch. Strong leadership in cross-functional teams, strategic planning, and user-centered design. Proven track record of enhancing customer experiences and driving growth through data-driven decisions and digital innovation. Successfully improved project outcomes by implementing efficient workflows and promoting collaboration.
Overview
10
10
years of professional experience
Work History
Digital Product Manager
Albertsons Companies
Payette, Idaho
01.2023 - Current
- Collaborated with business owners and stakeholders to define feature requirements for new projects.
- Developed detailed project plans with clear timelines throughout product development cycle.
- Managed a team of engineers and designers for successful digital product delivery.
- Led cross-functional teams to execute projects in accordance with established schedules.
- Conducted market research and competitive analysis to guide product design decisions.
- Created wireframes, prototypes, and mockups to visualize product concepts and user flows.
- Analyzed user data to identify areas for improvement in existing products.
- Coordinated with external vendors to enhance product development initiatives.
Manager, Pharmacy Third-Party Systems & Operations
Albertsons Companies
Boise, ID
04.2022 - Current
- Managed operational systems ensuring accurate prescribing and monitoring of drug therapy outcomes.
- Executed advanced pharmacy care services adhering to established practice standards.
- Conducted assessments post-implementation of pharmacy automation to optimize results.
- Collaborated with multi-disciplinary teams to enhance patient care and response efficiency.
- Supervised and trained 12 employees, fostering skill development and daily operational success.
- Ensured operations met budgetary constraints while maintaining high quality.
- Facilitated conflict resolution among peers to promote a collaborative work environment.
- Developed training programs for healthcare staff on medication assistance and task prioritization.
Assistant Manager Pharmacy Systems
Albertsons Companies LLC
Boise, ID
04.2021 - 04.2022
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed inventory audits to identify losses and project demand.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Enhanced sales by implementing merchandising and promotional improvements.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Collaborated with Pharmacy District Managers to develop strategies for achieving sales and profit goals.
Assistant Manager Third Party Operations
Albertsons Companies LLC
Boise, ID
04.2019 - 04.2021
- Directed activities for 9-member team, enhancing productivity and efficiency.
- Mentored staff through hands-on leadership, achieving daily performance targets.
- Planned workflow schedules, effectively delegating tasks to optimize operations.
- Coached employees with training and performance monitoring to drive skill enhancement.
- Evaluated performance metrics, developing tailored improvement plans for staff.
- Enforced policies to strengthen operational standards across departments.
- Analyzed consumer trends, forecasting demand to align resources accordingly.
- Collaborated with departments to streamline processes and improve overall effectiveness.
Third Party Help Desk Coordinator
Albertsons Companies LLC
Boise, ID
02.2018 - 04.2019
- Consistently met or exceeded speed, accuracy, and volume benchmarks.
- Pursued opportunities to enhance client relations skills and improve customer satisfaction.
- Boosted productivity through strong call control and efficient script utilization.
- Gathered customer information and utilized open-ended questions to identify needs.
- Collaborated with management and team members to resolve complex customer issues.
- Maintained and updated patient profiles, including medication and insurance details.
- Processed claims with insurance companies to resolve issues and obtain payments.
- Trained new employees on support procedures and knowledge base.
Nationally Certified Pharmacy Technician Emmett, Idaho
Bi-Mart Pharmacy
Emmett, ID
06.2015 - 11.2017
- Processed prescription requests and provided exceptional customer service to patients.
- Collaborated with doctors and insurance companies to facilitate prescription authorizations.
- Inspected medication storage areas to monitor expiration dates and maintain adequate inventory.
- Conducted daily medicine orders to ensure alignment with demand.
- Participated in audits for prescription pharmaceuticals and over-the-counter products.
- Managed inventory transfers to optimize stock levels and maximize profitability.
- Compiled customer health records, including demographics, allergies, and medical history.
- Handled prescription transfer requests from competitors efficiently.
Education
BBA - Business IT Administration
03-2027
High School Diploma -
2010
Skills
- Product strategy and vision: ability to define and communicate a compelling product roadmap, aligned with business goals
- Cross-functional team leadership, proven success in leading diverse teams across engineering, design, marketing, and operations
- Stakeholder management skilled in aligning executive leadership, clients, and internal teams around shared objectives
- Portfolio management expertise in prioritizing initiatives across multiple products to maximize ROI and resource efficiency
- Change management skilled in guiding teams and organizations through transitions with minimal disruption
- Data-driven decision making, proficient in leveraging analytics and KPIs to guide product development and performance optimization
Timeline
Digital Product Manager - Albertsons Companies
01.2023 - Current
Manager, Pharmacy Third-Party Systems & Operations - Albertsons Companies
04.2022 - Current
Assistant Manager Pharmacy Systems - Albertsons Companies LLC
04.2021 - 04.2022
Assistant Manager Third Party Operations - Albertsons Companies LLC
04.2019 - 04.2021
Third Party Help Desk Coordinator - Albertsons Companies LLC
02.2018 - 04.2019
Nationally Certified Pharmacy Technician Emmett, Idaho - Bi-Mart Pharmacy
06.2015 - 11.2017
Western Governors University - BBA, Business IT Administration
Emmett High School - High School Diploma,
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