Matthew Evelyn
Hackensack
Summary
Engaging professional with four years of customer service experience, notably with Shake Shack. Standout for being hospitable, building quality relationships, and delivering assistance where challenges arise. Applied creativity to have more genuine and personable guest interactions. Committed to applying strong customer service and interpersonal skills while growing in a front office hotel position and discovering the variety of career paths within your hotel organization. References available upon request.
Overview
5
5
years of professional experience
Work History
Team Member
Cava Grill
06.2024 - 07.2024
- Worked assigned shifts and maintained flexibility during staff shortages.
- Arrived to work in uniform and presentable in appearance.
- Acquired and accomplished tasks with exceptional attention to detail, recognized by management for "active curiosity".
- Fostered a welcoming atmosphere and provided friendly service, resulting in enhanced customer satisfaction.
- Employed downtime to restock supplies, maintain cleanliness, and support opening and closing tasks for smoother daily operations.
Team Member
Shake Shack
10.2019 - 11.2023
- Received Team Spirit Award for promoting a culture of hospitality, consistently supporting guests and staff, and embracing operational changes during COVID-19
- Set a positive tone for the entire guest experience as the first point of contact, primarily in a cashier or front-of-house role.
- Leveraged an outgoing disposition and strong interpersonal skills to enhance customer satisfaction, guest retention, and overall rapport.
- Cross-trained in various roles to support staff and meet customer demands, while keeping updated on limited-time offerings to enhance productivity.
- Implemented an engaging ice breaker activity to enhance customer interactions.
- Developed an organized set of service priorities in the Front-of-House, which served as a valuable training resource for new employees.
Host
IHOP
01.2019 - 08.2019
- Handled high-pressure situations with composure, effectively managing large part bookings or unexpected events during busy shifts.
- Managed the flow of restaurant traffic, tactfully assigning guests based on server availability and guest preferences for optimal efficiency.
- Received reservations and orders by phone, answered customer questions, and informed of accurate wait times.
- Kept guests informed and engaged to enhance their experience and reduce customer service issues.
Education
Bachelor of Arts - Psychology (98 College Credits Earned Towards BA)
Manhattanville University
PurchaseSkills
- Customer Service
- Hospitality
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Creativity and Innovation
- Task Prioritization
- Interpersonal Skills
- Money Handling
- Adaptability and Flexibility
Timeline
Team Member
Cava Grill
06.2024 - 07.2024
Team Member
Shake Shack
10.2019 - 11.2023
Host
IHOP
01.2019 - 08.2019
Bachelor of Arts - Psychology (98 College Credits Earned Towards BA)
Manhattanville University