Innovative and goal-oriented area supervisor committed to professional development and expert leadership of sales teams. Expertise in team leadership, performance management and employee discipline. Successful career training, monitoring and encouraging sales teams to maximize results. Demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance.
Overview
28
28
years of professional experience
Work History
Assistant Vice President, Oklahoma
Mariner Finance
01.2023 - Current
Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
Led and managed operations for 5 branch locations in the Tulsa and OKC markets, overseeing performance, compliance, and profitability across the District
Recruit, coach, and develop branch managers and team members, resulting in employee retention and consistent performance improvements.
Monitor and analyze key financial metrics, ensuring loan volume, delinquency rates, and profit targets are met or exceeded.
Conduct regular branch audits and insure compliance with company policies, state and Federal regulations maintaining 100% audit pass rate.
Serve as liaison between corporate leadership and branch teams, translating company goals into actionable branch-level strategies
Opened Tulsa market for Mariner Finance and developed 4 branches to profitability within 12 months.
District Supervisor
Regional Finance
02.2016 - 11.2021
Enhanced branch network profitability, control and growth through effective leadership. Consistent top performer in region and 2020 Chairman's forum winner (Top 10% in company)
Assessed individual branch needs, market conditions and competitive landscape while identifying strategies to maximize sales and profit. Doubled size of District from 15 million in assets to 30 million in 5 years.
Directly selected, trained, and managed performance of 8-10 branch managers and 25-30 team members.
Audit Branch compliance with all company policies and procedures as well as state and federal guidelines and laws.
Worked with executive leadership to formulate and execute strategic plans to meet annual growth and profit targets
Provided positive, performance-driven work environment wherein my team members were valued, and their professional development was top priority. Promoted 10 Branch Managers and 2 District Supervisors in 5-year period.
Counseled and provided guidance to Branch managers to achieve operational objectives. Developed 9 annual Chairman's Forum Winners (Top 10% annually) in 5-year period
Critically analyzes data and translate that into plan of action to meet monthly and annual targets
Developed and maintained indirect lending relationships with retail partners
Developed culture of inclusiveness and fairness and maintained highest retention rate in region
Delegated daily tasks to over 30 employees to provide development opportunities
Branch Manager
Regional Finance
03.2013 - 02.2016
Assessed expansion plans and presented costs to forecast trends and recommend changes.
Boosted branch sales by developing and deepening customer loyalty through incentive programs. Opened Broken Arrow market and developed 1500 account branch with over 3 million in receivables in 3 years.
Protected company assets with strategic risk management approaches.
Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Evaluated applications against underwriting standards to approve, reject, or cross-sell other products
Expanded territory by negotiating beneficial deals for local retail businesses including Mathis brothers Furniture, Hahn Appliance and Bob Hurley Auto group.
Identified and capitalized on community business opportunities with effective networking driving referral business and account growth.
Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and UDAAP.
Assessed employee performance and developed improvement plans.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Processed loan applications from underwriting and verification process through to loan closing.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Branch Manager
OneMain Financial /Washington Mutual Finance
08.1999 - 02.2013
Boosted branch sales by developing and deepening customer loyalty through incentive programs
Increased monthly staff retention rate after implementing new training programs
Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations
Submitted loan applications to loan underwriter for verification and recommendation
Maintained friendly and professional customer interactions
Recommended loan approvals and denials based on customer loan application reviews
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set
Identified and capitalized on community business opportunities with effective networking
Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
Protected company assets with strategic risk management approaches
Assessed employee performance and developed improvement plans