Matthew Fairbairn
Salem
Summary
Results-driven support professional prepared for impactful roles in direct care environments. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes. Passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients and promoting recovery.
Overview
7
7
years of professional experience
Work History
Keyholder Manager
Keizer Liquor Store
10.2022 - Current
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees' shifts.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Direct Support Professional
Cornerstone Valley
05.2022 - 08.2022
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport.
Keyholder Manager/Assistant Produce Manager
Roth's Fresh Markets
10.2018 - 05.2022
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
Education
High School Diploma -
Silverton High School
Silverton, OR06-2018
Skills
- Team management
- Task delegation
- Customer service
- Training and mentoring
- Team building
- Safety enforcement
- Problem-solving abilities
- Work area inspection
- Staff motivation
- Workplace safety
Timeline
Keyholder Manager
Keizer Liquor Store
10.2022 - Current
Direct Support Professional
Cornerstone Valley
05.2022 - 08.2022
Keyholder Manager/Assistant Produce Manager
Roth's Fresh Markets
10.2018 - 05.2022
High School Diploma -
Silverton High School
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