Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Matthew Fairbairn

Salem,OR

Summary

Compassionate DSP Tech with extensive experience in mental health support, adept at conducting patient assessments and implementing therapeutic techniques. Proven track record of enhancing patient engagement in therapy sessions and minimizing escalation incidents through effective communication and crisis intervention. Strong ability to build rapport with diverse patient populations while advocating for their needs and facilitating tailored treatment plans. Committed to continuous learning and adapting to new environments to improve patient outcomes.

Overview

8
8
years of professional experience

Work History

Key Holder Supervisor

Keizer Liquor Store
Keizer, OR
10.2021 - Current
  • Performed daily cash management duties including deposits, audits.
  • Developed effective staff schedules that maximized productivity.
  • Maintained a safe and secure environment within the store.
  • Provided employees with feedback on job performance.
  • Ensured compliance with all company policies and procedures.
  • Monitored store performance and identified areas for improvement.
  • Resolved customer complaints in a timely manner.
  • Managed employee attendance records and monitored adherence to policy.
  • Facilitated communication between corporate headquarters and local stores.
  • Conducted regular team meetings to discuss progress and challenges.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.

Direct Support Professional

Cornerstone Valley
Salem, OR
01.2019 - 10.2023
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
  • Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
  • Provided education about mental illness symptoms and causes to family members of patients.
  • Supervised visitors entering the facility according to established security protocols.
  • Established trusting relationships with clients by demonstrating empathy and understanding towards them.
  • Developed positive relationships with patients while maintaining professional boundaries.
  • Assisted in transporting clients to appointments outside the facility when necessary.
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Assisted in the development of individualized treatment plans for patients.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.
  • Facilitated group therapy sessions under supervision of a mental health professional.
  • Maintained accurate records of patient progress and treatment plans.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
  • Ensured a safe and secure environment for patients, adhering to facility safety protocols.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.

Assistant Produce Manager

Roths Fresh Markets
Silverton, OR
09.2017 - 10.2021
  • Demonstrated an understanding of food safety principles related to perishable goods handling.
  • Managed daily operations including opening and closing duties, cashiering, stocking shelves.
  • Provided training for new employees on proper handling of produce merchandise.
  • Enforced company policies regarding employee conduct while working in the department.
  • Developed and maintained relationships with vendors to ensure quality produce was available for customers.
  • Resolved customer complaints in a professional manner.
  • Ensured that departmental standards were met in regards to product freshness, presentation, safety and sanitation guidelines.
  • Analyzed sales data to identify trends and forecast future needs of products.
  • Performed periodic inventories of stock levels in order to maintain accurate records.
  • Participated in quarterly inventory counts and conducted inventories.
  • Trained and coached new team members.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.

Education

High School Diploma -

Silverton High School
Silverton, OR
07-2018

Skills

  • Crisis intervention
  • Behavioral analysis
  • Documentation compliance
  • Communication skills
  • Record keeping
  • Safety protocols
  • Trauma-informed care
  • Personal hygiene assistance
  • Problem-solving
  • Patient advocacy
  • Progress monitoring
  • Emergency intervention
  • Stress reduction techniques
  • Staff scheduling
  • Customer service
  • Team leadership
  • Coaching and mentoring
  • Policy enforcement

Languages

English
Full Professional

References

References available upon request.

Timeline

Key Holder Supervisor

Keizer Liquor Store
10.2021 - Current

Direct Support Professional

Cornerstone Valley
01.2019 - 10.2023

Assistant Produce Manager

Roths Fresh Markets
09.2017 - 10.2021

High School Diploma -

Silverton High School

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Matthew Fairbairn