Matthew Farrell

• Drove reduction of site backorder from $3.5 million to $1.5 million over a 7 month span via order management processes.
• Successfully improved key account's inventory levels for top running SKUs at distribution centers from 20 daysinventory-on-hand to 45 days on average.
• Achieved Supplier of the Year Award with Epredia's top two distributor accounts in 2021, amidst a historically difficult environment for global supply chain. Accounting for roughly 60% of total site revenue.
• Successfully transitioned top distributor account from VMI purchasing model to regular EDI ordering.
• Drove end-user OTIF service levels for top two distributor accounts to all time highs for Epredia (+80% & +90% respectively).
• Drove reduction past due order lines & $ amount for top distributor account from +$1.8 million to $500k over 7 month span via order management and improved demand planning.

Customer Advocate; 9/13/16-4/7/17

Senior Customer Advocate; 4/7/17-7/16/2017

Associate Manager; 7/16/17-1/1/19
Scheduling Associate; 1/1/19-4/1/21

• Drove team quality assurance scores up to 90% (from 65%) & customer satisfaction scores up to 92% (from 80%) average over 1.5 year span.
• Drove outreach initiative for new product launch. Improved satisfaction ratings for new product from 60% to 85% over 2 month span.
• Developed scheduling plan for staff to optimize service performance and coverage. Improved call abondonment rates from 20% to sub 10%.
• Improved employee cross training rates from 35% to 75%.

• Responsible for providing administrative support, sales data entry, managing inventory, and maintaining storefront appearance.

• Responsible for preparation & maintenance of church's equipment live and broadcasted events. Oversaw creation and editing of media to be distributed.