Matthew Federico
Panama City,FL
Summary
Dynamic Cable and Internet Technician with Comcast, skilled in router configuration and network troubleshooting. Enhanced customer satisfaction through effective problem-solving and technical support, achieving improved service response times. Recognized for training junior technicians and implementing process improvements that significantly reduced service downtime. Adaptable team player committed to excellence in service delivery.
Professional with strong technical expertise, prepared for role as Internet Technician. Skilled in network troubleshooting, hardware installation, and system maintenance, ensuring optimal connectivity and performance. Known for effective team collaboration, adaptability to changing needs, and results-driven mindset. Reliable and focused on delivering high-quality service and solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skill. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Cable and Internet Technician
Comcast
04.2019 - 10.2025
- Diagnosed and resolved internet connectivity issues for residential and commercial clients.
- Installed, configured, and maintained networking equipment including routers and switches.
- Conducted routine system checks to ensure optimal network performance and reliability.
- Provided technical support via phone and on-site visits, enhancing customer satisfaction.
- Trained junior technicians on troubleshooting techniques and best practices for service delivery.
- Implemented process improvements that reduced service downtime and enhanced response times.
- Collaborated with team members to streamline installation processes, improving efficiency.
- Enhanced customer satisfaction by promptly troubleshooting and resolving internet connectivity issues.
- Increased customer retention by providing exceptional technical support and clear communication during service calls.
- Educated end-users on proper equipment use and basic troubleshooting techniques, empowering them to resolve minor issues independently in future instances.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Sales Associate
Walamrt
10.2013 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Walmart
03.2006 - 09.2013
- Assisted customers in locating products and providing information on promotions.
- Maintained organized sales floor, ensuring product displays were appealing and accessible.
- Processed transactions efficiently using point-of-sale systems to enhance customer service.
- Collaborated with team members to optimize inventory management and reduce stock discrepancies.
Education
No Degree -
George C Wallace Community College
Dothan, ALSkills
- Router configuration
- Network troubleshooting
- Help desk support
- Fiber optics
- Wireless networking
- Hardware installation
- Professionalism
- Adaptability
- Diagnostic testing
- Teamwork and collaboration
- Problem-solving
Timeline
Cable and Internet Technician
Comcast
04.2019 - 10.2025
Sales Associate
Walamrt
10.2013 - 04.2019
Sales Associate
Walmart
03.2006 - 09.2013
No Degree -
George C Wallace Community College