Years of Professional Experience
Matthew Feldbusch
Algonquin,IL
Summary
Experienced Restaurant & Retail Manager with a strong background in inventory management, team leadership, staff training, marketing, sales, and operational efficiency. Holds a Master of Business Administration (MBA) from Johnson & Wales University, a Bachelor of Science with a Geography Minor (BS), and a Geographic Information Systems (GIS) Certification from Northern Illinois University. Demonstrated ability to effectively manage and optimize restaurant and retail operations to drive profitability and customer satisfaction. Skilled in developing and implementing strategies to enhance sales performance, streamline processes, and improve overall business outcomes. Adept at leading cross-functional teams, fostering a collaborative work environment, and delivering exceptional customer service.
Overview
19
19
2
2
Certifications
2
2
Degrees
Work History
Store Manager | Wine & Beer Manager
The Liquor Barn
08.2022 - Current
- Manage inventory control, cash control, and store opening and closing procedures.
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Proven experience with inventory management, including stock rotation, ordering, and maintaining product levels.
- Knowledge of local, state, and federal liquor regulations and the ability to enforce compliance within the store.
- Strong financial management skills, including budgeting, sales forecasting, and profit and loss analysis specific to beverage retailing.
- Experience with staff management, including hiring, training, scheduling, and performance evaluation of employees.
- Demonstrated ability to develop and implement marketing strategies to increase foot traffic and promote sales specific to the liquor industry.
Director of Food And Beverage
Crystal Lake Country Club
06.2021 - 08.2022
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Launched successful special events programming to drive additional revenue streams during off-peak times.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
- Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Increased overall guest satisfaction by revamping seasonal menus and introducing innovative food and beverage offerings.
- Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
Dining Room Manager
Atwaters Restaurant - The Herrington Inn & Spa
06.2020 - 06.2021
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Coordinated with other departments such as banquets and catering to ensure seamless event execution.
- Controlled all restaurant and banquet inventory to ensure proper ordering of all food and beverage related items.
- Maintained and enhanced a Wine Spectator Award winning wine list.
Assistant Wine and Spirits Director
1776 Restaurant
10.2019 - 06.2020
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Monitored and coordinated workflows to optimize resources.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Restaurant and Bar Manager
The Anvil Club
10.2005 - 12.2019
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Coordinated themed nights attracting different demographics expanding overall clientele.
Education
MBA - Business Administration, Management And Operations
Johnson & Wales University
Bachelor of Science - Meteorology
Northern Illinois University
Geography Minor - Geography
Northern Illinois University
Skills
- Inventory Management
- Store Management
- Hospitality Management
- Operational Efficiency
- Retail Marketing
- Customer Service Relationships
- Vendor Relationships
- Team Leadership
- Staff Training
- Multitasking and Organization
- Budget Development
- Financial Operations Management
Certification
- Beverage Alcohol Sellers and Servers Education and Training (BASSET) Certification
- ANSI Food Handler Certification
- Geographic Information Systems (GIS) Certification
Timeline
Store Manager | Wine & Beer Manager
The Liquor Barn
08.2022 - Current
Director of Food And Beverage
Crystal Lake Country Club
06.2021 - 08.2022
Dining Room Manager
Atwaters Restaurant - The Herrington Inn & Spa
06.2020 - 06.2021
Assistant Wine and Spirits Director
1776 Restaurant
10.2019 - 06.2020
Restaurant and Bar Manager
The Anvil Club
10.2005 - 12.2019
MBA - Business Administration, Management And Operations
Johnson & Wales University
Bachelor of Science - Meteorology
Northern Illinois University
Geography Minor - Geography
Northern Illinois University
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