Matthew Felix
Ocala,FL
Summary
A hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive towards the objective. Resourceful and results-driven with a passion for growth and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Corrections Officer
River North Correctional Center
08.2023 - 05.2024
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
Inventory Coordinator
Bravera Health Seven Rivers Hospital
12.2021 - 11.2022
- Completed full inventories count every week
- Completed 60 bin counts every day
- Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies
- Alternated goods in inventory by following 'first in, first out' approach to keep shelves organized and properly stocked
- Delivered supplies to departments quickly and timely meeting all deadlines.
Sales Manager
The Vape Lounge
12.2020 - 11.2021
- Developed valuable client relationships to increase revenue and profit margins.
- Built relationships with international suppliers to obtain products at lower cost.
- Met sales goals and increased revenue by 60% through product knowledge and customer relationship management.
- Exceeded sales goals and increased profitability by developing sales strategies and business plans based on market trends.
- Kept track of customer behaviors, market trends, and online presence, and used information to make proactive changes to sales procedures and goals.
- Dealt with all customer service issues with pleasant manners, allowing for quick resolution and customer satisfaction.
Customer Service Manager
Walmart Inc.
07.2020 - 11.2020
- Provided friendly, knowledgeable service and support in response to customer requests.
- Investigated and addressed common, advanced, and long-standing customer concerns to increase company loyalty.
- Improved customer satisfaction ratings by following up on all client inquiries until they were resolved.
- Managed day-to-day operations of WALMART.
- Outperformed team goals and worked with colleagues to implement customer service initiatives.
Unit Supply Sergeant
United States Army
06.2016 - 04.2019
- Responsible for supervising and maintaining all unit supplies and equipment.
- Received, inspected, inventoried, loaded, unloaded, stored, issued, and delivered all supplies and equipment.
- Developed, trained and mentored junior unit personnel.
- Provided vital connections between commanding officers and subordinates.
- Maintained 13 million dollars' worth of property with 0 losses.
Education
High School -
Francis Marion Military Academy
Ocala, FL05.2016
Skills
- Communication Skills
- Key Control
- GCSS Army Software Expert
- Records Management
- Leadership
- Microsoft Office Expert
- Deadline Oriented
- Problem Solving
- Inventory Management
- Inventory Control
- Customer Service
- Verbal Communication
- Security Procedures
- Emergency Response
- Inmate Supervision
Military Service
United States Army (92Y)
Certification
- SAP Certified
- CompTIA Security +
- CPR & First Aid
- Certified Corrections Officer (BCO)
Timeline
Corrections Officer
River North Correctional Center
08.2023 - 05.2024
Inventory Coordinator
Bravera Health Seven Rivers Hospital
12.2021 - 11.2022
Sales Manager
The Vape Lounge
12.2020 - 11.2021
Customer Service Manager
Walmart Inc.
07.2020 - 11.2020
Unit Supply Sergeant
United States Army
06.2016 - 04.2019
High School -
Francis Marion Military Academy
Similar Profiles
Linda MartinezLinda Martinez
Food Service Supervisor at River North Correctional CenterFood Service Supervisor at River North Correctional Center
Kayla MalloryKayla Mallory
Casework Counselor at River North Correctional CenterCasework Counselor at River North Correctional Center
David NeelyDavid Neely
Correctional Officer at Marion Correctional Treatment CenterCorrectional Officer at Marion Correctional Treatment Center