Matthew Feliz
Methuen,MA
Summary
Accomplished technology professional with extensive experience in applying innovative solutions across product support and research domains.
Overview
8
8
years of professional experience
Work History
R&D Technician
Velcro USA
11.2024 - Current
- Collaborated with cross-functional teams to design and test new prototypes, driving advancements in fastening technology
- Conducted research to optimize materials and manufacturing processes, improving efficiency and quality standards
- Contributed to patented designs, strengthening Velcro USA’s position as a leader in the hook and loop industry
Production Technician
ARC Technologies, a Hexcel Company
03.2024 - 07.2024
- Inspected finished products to verify compliance with customer specifications and ensure exceptional quality
- Calibrated machinery to maintain optimal productivity levels
Product Support Representative III
UKG
10.2022 - 06.2023
- Prioritized and oversaw a caseload exceeding 100 open tickets, successfully resolving an average of 30 cases per week with efficiency and precision
- Facilitated over 50 weekly Zoom meetings with key stakeholders, driving collaborative solutions to systemic challenges and enhancing operational outcomes
- Optimized support workflows by developing detailed documentation of prevalent issues and corresponding resolutions, improving process efficiency and consistency
Specialist
Apple
06.2017 - 08.2021
- Attained weekly sales surpassing $200,000 in product transactions, demonstrating strong revenue generation and client engagement
- Engaged in over 30 training programs, actively supporting the onboarding and skill development of new team members
- Maintained a consistent AppleCare attachment rate above 70% across all sold products, ensuring exceptional customer support and satisfaction
Education
High School Diploma -
Methuen High
Web Development -
Frontend Simplified
Skills
- SQL
- Mac/Windows
- Excel
- Salesforce
- ASTM
- ISO
- Jira
- Customer Service
Timeline
R&D Technician
Velcro USA
11.2024 - Current
Production Technician
ARC Technologies, a Hexcel Company
03.2024 - 07.2024
Product Support Representative III
UKG
10.2022 - 06.2023
Specialist
Apple
06.2017 - 08.2021
High School Diploma -
Methuen High
Web Development -
Frontend Simplified
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