Matthew Felland
Roseville,MN
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Consistently logging daily information such as sales, tills, researching variances and maintains thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
To seek and maintain full-time position that offers professional challenges, utilizes interpersonal skills, honing time management and problem-solving skills. Highly efficient cashier well established in fast-paced and challenging environments. Eager to learn, meet benchmarks, impress management and customers with skill and efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Shop Manager
Erik's Bike Shop
2023.04 - 2024.04
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service to drive sales.
- Maintain a clean, welcoming and well balanced store.
- Detailed product knowledge. Giving advice to consumers about the uses of product, value associated with different brands, perks of specific items/services and advice on upkeep of goods.
- Upsell the value of service plans, inviting repeat business.
- Developed unique strategies depending on season, tailoring store layout to increase sales, pushing high profit items, made recommendations to improve customer experience.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Recruited, trained and mentored a high-performing staff. Fostered a positive work environment that encouraged teamwork and collaboration.
- Performed reviews, coached and gave appropriate feedback when consulting employees.
- Ensured employees and customers had confidence in product, environment, process and were always welcome to incorporate feedback for the needs of the business.
- As the store manager always be available to fill shifts, monitor alarm systems, balance business and employee needs.
- Loss prevention and filing police reports.
- First in and last out work ethic.
Clerk
Costco
2019.09 - 2023.03
- Warmly greet members and nonmembers, providing a welcoming atmosphere, being present, attentive and informative for members/staff.
- Understand company mission statement.
- Drive sales.
- Maintained excellent communication with customers, employees and management.
- Continually train to keep up to date on safety, standard operating procedures and new policies on location.
- Beginning day operations, ensure department is clean, ordered, till sheets are correct and confirm all terminals and technology are operational and secure.
- Retrieve and dispense cash drawers, count and document cash on hand, process cash, credit/debit and written check transactions.
- Process sales, refunds, price adjustments/coupons, write checks and process payment swaps.
- Verify sales, track adjustment receipts, note exceptions and provide reasons for inaccuracies.
- Closing day operations, clean department, ensure all till information and receipts are properly sorted for sales audit, deposit money into cash machine, verify all technology is logged off properly powered down. Assist in other need of business.
- Time management, prepare for opening of location on time at beginning of day and at end of day closing warehouse on time. If essential tasks completed, assist as needed in other areas of business; stocking, maintenance, training and assist other departments.
- Team player, assist coworkers, volunteer for difficult or undesirable tasks, ask for and provides aid when needed.
- Maintain urgency while working. When overstaffed in department assist in other areas of the business.
- Engage, determine needs, provide information of current sales/offerings and make recommendations for customers.
- Ability to describe value of products/services and other offerings from local warehouse, ECOM and outside vendors paired with company.
- Create new memberships, process credit applications, activate auto-renewals, assist online signups, inform members of warehouse/online promos, define terms/conditions and privileges associated with membership.
- Create member bags, stock service fliers, keep examples and samples of products on hand.
- Familiarity with inventory at location, describe products, ability to verify stock on hand by inventory analysis (AS400 terminal).
- Field questions and calls about inventory, memberships, services, locations and transfer calls to relevant experts.
- Check daily sales, adjust hours as needed, enter door counts, confirm posted sign item number/prices/sales are accurate.
- Verify member's address, phone, email, auto-renewals/charge cards, other personal information and memberships are up to date.
- Ensure quality service through listening, understanding and empathizing with concerns or objections.
- Complete tasks with minimal oversight, optimize workflow and clearly communicate issues to management.
Shift Lead
Roaring Fork Restaurant Group
2014.05 - 2015.12
- Prepare for timely open, efficient closing, schedule and recruited motivated staff.
- Analyze operational problems, such as theft and wastage. Established procedures to alleviate these problems.
- Determine and exceed benchmark sales, focus products and maintain high standards.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Compile and balance cash/credit receipts at the end of the day or shift.
- Conduct meetings and collaborate with other personnel for menu planning, catering, serving arrangements and related details of restaurant business.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Develop equipment maintenance schedules and arrange for repairs.
- Inspect supplies, equipment, and work areas to ensure efficient service and quality standards.
- Observe and evaluate workers/work procedures to ensure quality standards and service.
- Perform personnel actions, such as hiring and coaching staff, providing employee orientation and training.
- Scheduling employees, balancing business and staff needs.
- Perform various financial activities, such as cash handling, deposit preparation, cash deposits and payroll management.
- Record production, operational, and personnel data on specified forms.
- Resolve customer complaints regarding food service.
- Supervise and participate in kitchen and dining area cleaning activities.
- Train employees in food preparation, customer service, sanitation, and safety procedures.
Education
Bachelor of Science -
University of Wisconsin, Milwaukee
Milwaukee, Wisconsin05.2025
High School Diploma -
Whitefish Bay High School
Whitefish Bay, WI06.2014
Skills
- Time Management
- Stocking and Replenishing
- Product Identification
- OSHA Standards
- Equipment Cleaning
- Handling Payments
- Customer Relationships
- Critical Thinking
- Hiring and Coaching Staff
- People Management
- Liquor Law Compliance
- Refunds and Exchanges
Accomplishments
- Overcoming objections by listening to and allying concerns.
- Positive engagement with coworkers, managers, customers and communities.
- Documented and resolved stock discrepancies which led to positive inventory results.
- Excellent quality of work solo, requires little oversight when assigned tasks.
- Worked with various teams to optimize workflow and efficiently solve problems.
- Loyalty and honesty.
- Proven abilities, starting with entry level positions working upwards through business structure.
- Managed teams, hired experienced professionals to benefit work environment.
- Maintain highest quality of work at all times, puts forth best effort, asks for assistance when required.
Additional Information
I am a detail minded, time sensitive, goal oriented and passionate person. These traits have given me great insight to find new solutions, create plans, manage people/time and complete tasks. I am a people person, problem solver and excellent collaborator. I work well with direction and I work equally well without supervision. I like to complete jobs and duties with efficiently, integrity, working my hardest to achieve this at all times. I like to succeed but take setbacks well, incorporating feedback/advice into growth and improvement. I am open to new ideas, people, products and tasks. I always try my hardest to do my best for my employer, my customers, my family and myself.
Timeline
Shop Manager
Erik's Bike Shop
2023.04 - 2024.04
Clerk
Costco
2019.09 - 2023.03
Shift Lead
Roaring Fork Restaurant Group
2014.05 - 2015.12
Bachelor of Science -
University of Wisconsin, Milwaukee
High School Diploma -
Whitefish Bay High School
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