Matthew Ferguson
Spokane Valley
Summary
Dynamic leader and veteran of the Air Force, adept in problem-solving and excellent communication.
Proven track record in mentoring and enhancing individual productivity through active listening and supportive supervision and counseling.
Reliable and empathetic individual with strong communication and interpersonal skills, well-suited for supporting peers. Understanding of mental health principles and confidentiality standards, coupled with active listening and conflict resolution abilities. Committed to fostering supportive environment and making meaningful impact on individuals' well-being.
Developed strong interpersonal and communication skills in supportive environment, ready to transition into new field.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Janitorial Business Owner
University of Idaho
03.2020 - 02.2024
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Interacted well with customers to build connections and nurture relationships.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Streamlined operations by developing effective cleaning routines tailored specifically for each area within the facility.
- Demonstrated flexibility by adapting to changing priorities and adjusting work schedules as needed for special events or emergency situations.
Aircraft Maintenance Technician
United States Air Force
07.1993 - 08.2006
- Established clear expectations for airmen, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new airmen, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Acted as a liaison between leadership and junior airmen, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Mentored junior airmen for career advancement, fostering a pipeline of future leaders within the organization.
Education
Letters, Arts, And Sciences -
Antelope Valley College
Lancaster, CA08-2009
Skills
- Self-awareness
- Problem-solving
- Excellent communication
- Active listening
- Relationship building
Certification
HCA Certified Peer Counselor Pre-Requisite Training
Timeline
Janitorial Business Owner
University of Idaho
03.2020 - 02.2024
Aircraft Maintenance Technician
United States Air Force
07.1993 - 08.2006
Letters, Arts, And Sciences -
Antelope Valley College
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