Matthew Fernandez
Apopka,FL
Summary
Dynamic Sales Associate with a proven track record at a fast-paced retail environment, excelling in guest relations and upselling. Recognized for enhancing store visual appeal and driving product promotions, while ensuring cash handling accuracy. Committed to building lasting customer relationships and delivering exceptional service that boosts sales and customer satisfaction.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
1
1
year of professional experience
Work History
Sales Associate
Delivered Excellent Customer Service in a Fast-pa
11.2024 - 05.2025
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Cashier
Stop & Shop
01.2024 - 06.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Monroe Woodbury Highschool
Central Valley, NY06-2024
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Product promotions
- Guest relations
- Brand promotion
- Cash handling accuracy
- Merchandise display
- Product recommendations
- Excellent people skills
- Fitting room maintenance
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Sales Associate
Delivered Excellent Customer Service in a Fast-pa
11.2024 - 05.2025
Cashier
Stop & Shop
01.2024 - 06.2024
High School Diploma -
Monroe Woodbury Highschool
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