Matthew Ferrara
Annapolis,USA
Summary
Dynamic retail leader with a proven track record at Advanced Alternative Therapies, driving multi-unit operations and achieving consistent revenue growth. Expert in compliance and regulatory operations, complemented by strong team leadership and conflict resolution skills. Successfully implemented SOPs and BI reporting systems, enhancing efficiency and customer satisfaction across diverse markets.
Overview
10
10
years of professional experience
Work History
Vice President of Retail
Multi-State Regulated Retail Operator
, MD/FL
08.2022 - Current
- Oversaw the expansion into new markets across three states, leading all aspects of retail strategy, staffing, and performance.
- Directed senior-level managers and regional teams, aligning operations with growth targets and compliance standards.
- Developed and executed SOPs, sales plans, and BI reporting systems to drive efficiency and customer satisfaction.
- Delivered consistent YOY revenue growth by streamlining processes and improving staff productivity.
- Led strategic planning initiatives across multiple regulated retail markets.
- Developed compliance programs to meet state and federal regulations.
- Managed cross-functional teams to enhance operational efficiency and effectiveness.
Director of Retail
Advanced Alternative Therapies
Annapolis, MD
01.2021 - Current
- Managed multi-location operations with a focus on improving sales, service, and regulatory adherence.
- Implemented new training protocols, led native app rollout, and optimized employee scheduling and inventory flow.
- Partnered with executive leadership to plan expansion, audit compliance, and modernize tech stack.
Assistant General Manager
Advanced Alternative Therapies
Annapolis, MD
01.2020 - Current
- Supervised 100+ employees and 10 managers; grew monthly revenue from $200k to $2.6M.
- Introduced key performance metrics, improved financial reconciliation, and led internal audits and vendor sourcing.
- Developed and launched curbside, delivery, and ecommerce programs to scale customer access.
- Led staff training programs to enhance team performance and customer service.
- Developed and implemented operational policies to improve efficiency.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Oversaw scheduling of staff shifts to ensure adequate coverage at all times.
Retail Operations Associate
Advanced Alternative Therapies
Annapolis, MD
05.2019 - Current
- Provided high-quality customer service and expert advice on product selection to enhance customer satisfaction.
- Managed inventory and maintained accurate records to ensure optimal stock levels and compliance with regulations.
- Assisted in training new staff and implementing store procedures to ensure consistency and efficiency.
- Consultation: Engage in one-on-one consultations with customers to understand their preferences and provide personalized product recommendations. Tailor suggestions based on desired effects, potency, and other individual considerations.
Crew Leader
Short Hop Moving Company
Annapolis, MD
08.2015 - 05.2019
- Led a team of movers, coordinating daily tasks and ensuring efficient and safe operations during relocations.
- Trained new crew members in best practices and safety procedures to maintain high standards of service.
- Managed logistics and schedules to ensure timely and successful completion of moving projects.
Education
Associate Degree - Business Management
Anne Arundel Community College
Arnold, MD05.2019
Skills
- Multi-unit retail leadership
- Financial reporting and budgeting
- Compliance and regulatory operations
- Staff development and team leadership
- Business intelligence (BI) and KPI analysis
- Inventory control and forecasting
- Pos and retail systems
- SOP development and process optimization
- Vendor and partner relationship management
- Cross-functional collaboration (Ops, HR, IT)
- Retail strategy
- Team leadership
- Communication skills
- Decision making
- Conflict resolution
- Forecasting
Timeline
Vice President of Retail
Multi-State Regulated Retail Operator
08.2022 - Current
Director of Retail
Advanced Alternative Therapies
01.2021 - Current
Assistant General Manager
Advanced Alternative Therapies
01.2020 - Current
Retail Operations Associate
Advanced Alternative Therapies
05.2019 - Current
Crew Leader
Short Hop Moving Company
08.2015 - 05.2019
Associate Degree - Business Management
Anne Arundel Community College
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