Matthew Ferreira
Southlake,TX
Summary
Results-driven professional with a proven track record in fostering team motivation and collaboration to achieve ambitious objectives. Skilled in cultivating a transparent, communicative work environment that empowers employees and enhances organizational success.
Overview
2
2
years of professional experience
Work History
Assistant Facility Manager
Nativity Church
San Diego, CA
07.2022 - 08.2022
- This was a volunteer position.
- Assisted in maintaining smooth church operations, collaborating with the facility manager and pastor to address various needs.
- Supported the pastor with daily requirements and facilitated maintenance tasks, including plumbing repairs.
- Learned and applied maintenance skills, such as plumbing, while aiding the maintenance staff in resolving issues at the pastor's residence.
- Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
Hospitality Team Member
Mendocino Farms
San Diego, CA
02.2021 - 07.2022
- Assisted in timely preparation and delivery of food orders, ensuring high standards of customer satisfaction.
- Gained comprehensive knowledge of the food industry, enhancing overall customer service skills.
- Operated cash register efficiently while maintaining excellent customer service.
Courtesy Clerk
Pavillions
San Diego, CA
08.2020 - 07.2021
- Provided excellent customer service by being friendly and courteous at all times.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided excellent customer service by answering questions and addressing concerns.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - Financial Economics
Southern Methodist University
Dallas, TX05-2026
Skills
- Customer service leadership
- Customer service standards
- Presentation
- Strategic planning
- Leadership and supervision
- Project coordination
- Problem-solving
- Marketing assistance
- Multitasking and organization
- Operations support
- Decision-making
- Product and service sales
- Fast learner
- Computer skills
- Verbal and written communication
- Flexibility and adaptability
Affiliations
- Marthon runner and aspiring triathlete
- Have completed 3 marathons
- Will be competing in two Ironman Triathlons in 2025
Languages
Spanish
Professional
Portuguese
Native/ Bilingual
Accomplishments
- Leadership role in high school as a ambassador to new students and a peer leader to incoming freshman.
- Completed a 3:11 marathon
- High school Spanish honors student.
Timeline
Assistant Facility Manager
Nativity Church
07.2022 - 08.2022
Hospitality Team Member
Mendocino Farms
02.2021 - 07.2022
Courtesy Clerk
Pavillions
08.2020 - 07.2021
Bachelor of Arts - Financial Economics
Southern Methodist University
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