Matthew Fifield
Bethel
Summary
Highly skilled sales support professional with a strong background in meeting customer needs and providing exceptional customer service. Demonstrates expertise in call control and issue resolution, ensuring continuous satisfaction of customer demands. Adaptable and high-performing in dynamic sales environments, excelling in promoting products and effectively communicating sales recommendations to boost revenue. Known for being well-organized, reliable, and experienced in setting up displays, restocking shelves, and providing knowledgeable assistance to in-person or over the phone. Enhances loyalty through unparalleled support. A multi-talented sales assistant with a talent for inventory management and documentation. Driven by ambition to advance personal expertise and contribute to company sales performance. Possesses exceptional interpersonal skills, adaptability, and a strong work ethic. Thrives in unsupervised environments and quickly masters new skills. An ambitious and career-focused job seeker eager to obtain this position to launch their career while achieving company goals.
Overview
11
11
years of professional experience
Work History
Outside Plant
Great Works Internet
10.2023 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Support Specialist
Power & Telephone Supply
02.2020 - Current
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Collaborated with international sales, manufacturing and shipping departments to process necessary documentation and manage related logistics.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- Met performance standards consistently for answer rate, handle time and service quality.
- De-escalated irate customers with communication skills and sales expertise.
- Processed customer orders, exchanges and returns and kept customers informed about progress.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
- Produced sales documents, finalized deals and filed records.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Advisor
White River Toyota
09.2017 - 02.2020
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Consulted with customers regarding needs and addressed concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maximized revenue by proactively building and managing key customer relationships.
- Processed payments for new orders and replacement parts to meet customer needs.
- Supervised and motivated customer service teams to maximize business performance.
- Contacted customers to service accounts, address issues and propose new offerings.
- Scheduled service repair with field technicians to handle complex, site-specific concerns.
Mold and Engineering Apprentice
G.W Plastics
09.2014 - 09.2017
- Worked with other engineers to respond to requests for product improvements and quality concerns.
- Improved technical abilities by pursuing training and practical learning opportunities.
- Assisted team members with new product implementation and manufacturing process changes.
- Wrote and filed necessary documents to assist team leaders with efficient organization.
- Used computer programs to perform complex engineering operations.
- Tested products and detailed issues or malfunctions to senior management.
- Performed engineering change processes to support and improve existing products.
- Kept permits, logs and isolation tags up to date.
- Collaborated with engineering staff on prototype testing and instrument modification.
- Used complex problem-solving techniques requiring regular use of ingenuity and creativity.
- Aided engineering team with project efficiency by replacing basic human assignments with task automation.
- Utilized mathematical methods to estimate future manufacturing requirements with limited test materials.
- Communicated with clients and coworkers about analysis results.
- Performed testing to determine functionality or optimization.
- Finished projects on time and within budget.
Education
No Degree - Mold And Automation
G.W Plastics
09-2015
Criminal Justice
Technical Center
06-2014
Skills
- Business Development
- Customer Relationship Management
- Customer Needs Assessment
- Customer Order Management
- Complaint Resolution
- Account Servicing
- Staff Training and Motivation
- Cash Handling
- Store Opening and Closing
- Effective Customer Upselling
- Contract Negotiation
- Opening and Closing Procedures
- Merchandising Proficiency
- Stock Management
- Product and Service Sales
- Team Member Motivation
- Multitasking Abilities
- Multitasking
- Customer relations
Timeline
Outside Plant
Great Works Internet
10.2023 - Current
Sales Support Specialist
Power & Telephone Supply
02.2020 - Current
Customer Service Advisor
White River Toyota
09.2017 - 02.2020
Mold and Engineering Apprentice
G.W Plastics
09.2014 - 09.2017
No Degree - Mold And Automation
G.W Plastics
Criminal Justice
Technical Center
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