Summary
Overview
Work History
Education
Skills
Timeline
Generic

JoAnn Callaway

San Antonio,TX

Summary

Dedicated bi-lingual Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Centro Med Clinic
Converse, TX
02.2024 - 08.2024
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference
  • Answered customer inquiries via phone, email, and chat.

Call Center Representative

Jeff Davis Law Firm
San Antonio, TX
10.2023 - 03.2024
  • Maintained accurate records of customer interactions for future reference.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Responsible for answering and logging inbound calls and transferring those calls to the correct point of contact.

Health Benefits Coordinator

Connexion Point
San Antonio, TX
09.2015 - 12.2017
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

High School Diploma -

Dillard McCollum High School
San Antonio, TX
05-1985

Skills

  • Customer service
  • Data entry
  • Call handling
  • Record keeping
  • Issue resolution
  • Customer relationship management
  • Bi-lingual

Timeline

Customer Service Representative

Centro Med Clinic
02.2024 - 08.2024

Call Center Representative

Jeff Davis Law Firm
10.2023 - 03.2024

Health Benefits Coordinator

Connexion Point
09.2015 - 12.2017

High School Diploma -

Dillard McCollum High School

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