Matthew Fiorenzi
Estero,FL
Summary
Innovative Restaurant Manager with more than 20 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
14
14
years of professional experience
Work History
Pizza Chef
Sundial Beach Resort & Spa
Sanibel, FL
03.2020 - Current
- Responsible for day to day operations of resort outlet Slice of Paradice.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Kept stations stocked and ready for use to maximize productivity.
- Provide large pizza orders for banquets, events, buffets.
- Help create and update menu, recipes, standard operating procedures.
General Manager
Blackjack Pizza
Bonita Springs, FL
01.2018 - 07.2019
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained and supervised employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Ability to update, create, revise point of sale system.
Assistant General Manager
MidiCi The Neapolitan Pizza
Estero, FL
10.2017 - 12.2017
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules for up to 60 people.
- Served as main liaison between employees and leadership team to relay questions and concerns.
- Oversaw implementation of corrective actions to improve efficiency and reduce waste.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage guest in conversation and effectively build relationships to determine needs and requirements.
Multi-Unit Operation Manager
Jet's Pizza Franchise
Roswell, GA
06.2009 - 09.2017
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Tracked and replenished inventory to maintain par levels.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Addressed customer concerns with suitable solutions.
- Launched targeted promotions to segments of customer database to optimize response and increase circulation.
- Tracked results for marketing initiatives.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Managed scheduling, training and inventory control.
- Built relationships with various organizations to build brand loyalty and community leadership.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Lean Six Sigma Certification -
Purdue University
Online08.2010
Some College (No Degree) - Business Administration And Management
Western Michigan University
Kalamazoo, MI06.2005
Skills
- Quality Control
- Customer Service
- POS Systems
- Teamwork and Collaboration
- Inventory Management
- Safe Food Handling
- Kitchen Organization
- Large Volume Cooking
- Training Management
- Process Improvements
- Sales Tracking
- Operations Oversight
- Cost Reduction
- Revenue Forecasting
- Multi-Unit Operations Management
- Budget Development and Management
Timeline
Pizza Chef
Sundial Beach Resort & Spa
03.2020 - Current
General Manager
Blackjack Pizza
01.2018 - 07.2019
Assistant General Manager
MidiCi The Neapolitan Pizza
10.2017 - 12.2017
Multi-Unit Operation Manager
Jet's Pizza Franchise
06.2009 - 09.2017
Lean Six Sigma Certification -
Purdue University
Some College (No Degree) - Business Administration And Management
Western Michigan University
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