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Work History
Education
Skills
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Matthew Fisher

Rochester,MN

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Heathcare Techology Engineer (Lead)President, CEOField Service EngineerGeneral Operation ManagerInternational Service Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Rochester, MN, US
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceCompany Culture401k matchStock Options / Equity / Profit SharingWork from home option

Summary

Technician … Service Manager...Business Executive

Industrial and Health Care professional with proven ability to innovate and solve complex technical challenges. Known for delivering high-quality solutions and driving team success through effective collaboration and adaptability. Skills include systems analysis, project management, and technical troubleshooting.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

37
37
years of professional experience

Work History

Heathcare Techology Engineer (Lead)

MAYO CLINIC
Rochester, MN
08.2012 - 11.2023
  • Instrumentation Consultation and Support
  • Led cross-functional teams in project planning and execution, ensuring alignment with organizational goals.
  • Designed and implemented innovative engineering solutions to enhance product performance.
  • Developed and maintained technical documentation for engineering processes and designs.
  • Conducted regular assessments of systems to identify opportunities for efficiency improvements.
  • Mentored junior engineers, providing guidance on best practices and professional development.
  • Utilized advanced software tools for modeling and simulation to optimize design outcomes.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Reduced project completion time with efficient resource allocation and effective communication strategies.
  • Participated in formal internal design reviews of proposed products and components.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
  • Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
  • Enhanced product performance by conducting thorough failure analysis and recommending improvements.
  • Enhanced safety protocols during construction projects, ensuring compliance with national standards and reducing workplace accidents.
  • Led cross-functional teams to innovate on product design, enhancing user experience and functionality.
  • Supported junior engineers through mentorship, offering guidance on complex problem-solving and technical skills development.
  • Reduced downtime during system upgrades with thorough planning and implementation of new hardware across company networks.
  • Developed comprehensive maintenance schedule for critical machinery, extending equipment lifespan and minimizing production delays.
  • Negotiated with suppliers to secure high-quality materials at cost-effective prices.
  • Improved client satisfaction with detailed progress reports and proactive communication during project execution phases.

President, CEO

FHL SERVICES – ANNANDALE, MN
ANNANDALE, MN
01.2010 - 01.2012
  • Directed all business activities including Sales / Service / Operations
  • Independent Service Provide
  • Directed strategic initiatives to enhance operational efficiency and streamline service delivery.
  • Oversaw financial planning and budgeting processes, ensuring fiscal responsibility and resource allocation.
  • Implemented performance metrics to assess employee productivity and improve overall service quality.
  • Led cross-functional teams to develop innovative solutions addressing client needs and market trends.
  • Fostered a culture of continuous improvement by mentoring managers in best practices and leadership skills.
  • Spearheaded marketing strategies that elevated brand awareness and expanded client base in competitive markets.

Field Service Engineer

TOSOH BIOSCIENCE – SAN FRANCISCO, CA
SAN FRANCISCO, CA
01.2008 - 01.2010
  • Serviced Laboratory Instrumentation, North Central Region of USA.
  • Diagnosed and resolved complex equipment issues in laboratory settings.
  • Conducted preventative maintenance on advanced analytical instruments to ensure optimal performance.
  • Implemented best practices for equipment troubleshooting, reducing downtime significantly.
  • Led initiatives to improve service delivery efficiency, resulting in enhanced operational workflows.
  • Managed relationships with key clients, addressing concerns and ensuring compliance with service agreements.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
  • Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
  • Scheduled service calls according to customer location and urgency of need.
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
  • Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
  • Maintained tools and equipment, parts inventory, and library of machine manuals.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
  • Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
  • Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
  • Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.
  • Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
  • Fostered a safe working environment by adhering to strict safety protocols and promoting best practices among team members.

General Operation Manager

MIDWEST SCIENCE BIOCENTER – Albertville, MN
Albertville, MN
01.1996 - 01.2008
  • Managed the Field Service Engineer program servicing the USA and Latin America.
  • Led cross-functional teams to enhance laboratory operations and improve workflow efficiency.
  • Developed strategic initiatives to optimize resource allocation and reduce operational costs.
  • Mentored junior staff, fostering professional growth and enhancing team collaboration.
  • Analyzed operational data to identify trends and drive continuous improvement initiatives.
  • Collaborated with stakeholders to develop long-term strategic plans for research projects.
  • Established performance metrics to evaluate team effectiveness and project outcomes.
  • Oversaw budget management, ensuring alignment with organizational goals and financial sustainability.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Implemented new protocols to ensure compliance with industry standards and regulations.

International Service Manager

MEDICAL EQUIPMENT RESOURCES – Fridley, MN
Fridley, MN
01.1995 - 01.1996
  • Directed day-to-day operations: Monitored quality control, inventory control, staff development, customer relations.
  • Oversaw daily operations and service delivery for medical equipment resources.
  • Managed team performance, ensuring adherence to quality standards and regulatory compliance.
  • Implemented process improvements that enhanced efficiency in equipment servicing and maintenance.
  • Developed training programs to enhance staff capabilities and improve customer service skills.
  • Coordinated cross-functional teams to resolve complex service issues promptly and effectively.
  • Established strong relationships with clients, fostering trust and ensuring satisfaction with services provided.
  • Analyzed service metrics to identify trends, driving strategic decisions for operational enhancements.
  • Led initiatives to streamline workflows, resulting in improved turnaround times for equipment repairs and servicing.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

District Service Coordinator

AVL SCIENTIFIC – Roswell, GA
Roswell, GA
01.1993 - 01.1995
  • Serviced clinical laboratory instrumentation throughout Minnesota, North and South Dakota, Iowa, Wisconsin and the Michigan Upper Peninsula
  • Coordinated service requests and ensured timely resolution of customer inquiries.
  • Developed and maintained strong relationships with clients to enhance satisfaction.
  • Oversaw inventory management for service-related supplies, ensuring availability at all times.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Communicated with clients and service providers to provide updates on work progress.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
  • Negotiated service contracts with clients, securing favorable terms and ensuring clear communication of service scopes.
  • Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
  • Increased client trust with consistent follow-ups to gather feedback and address concerns.
  • Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
  • Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.

Lab Services Coordinator

ABBOTT NORTHWESTERN HOSPITAL
01.1989 - 01.1993
  • Developed and oversaw laboratory service program.
  • Regional Health Care Provider
  • Streamlined scheduling processes to improve operational efficiency within departments.
  • Developed training materials for onboarding new staff members in compliance protocols.
  • Implemented quality assurance measures to ensure adherence to healthcare standards.
  • Led project management efforts for departmental upgrades and technology integration.
  • Mentored junior staff on best practices and operational procedures in hospital settings.
  • Analyzed data trends to inform strategic decision-making and improve service delivery.
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Conducted comprehensive market research to inform strategic planning.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.

Biomedical Program Coordinator

VOLUNTARY HOSPITALS OF AMERICA (VHA) – Washington, D.C.
Washington, D.C.
01.1987 - 01.1989
  • Spearhead the Biomedical Program at Easton Memorial Hospital in Easton, Maryland.
  • Oversaw all compliances and processes for accreditation.
  • Cooperative helping health care organizations nationwide enhances operational and clinical performance.
  • Coordinated program logistics and scheduling for multiple healthcare initiatives.
  • Developed and maintained relationships with external stakeholders to enhance collaboration.
  • Implemented process improvements that streamlined operational workflows and increased efficiency.
  • Managed project timelines, ensuring adherence to deadlines and organizational objectives.
  • Analyzed program data to assess performance and inform strategic decision-making.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Designed program implementation and maintenance plan.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
  • Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
  • Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
  • Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
  • Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor of Science - Business Administration, Counseling Psychology

Cross Roads College
Rochester, MN
04-2021

Associate of Applied Science - Biomedical Electronics Engineering Technician

DETROIT LAKES TECHNICAL COLLEGE
Detroit Lakes, MN, Wadena MN
01-1987

Skills

  • Laboratory and BioMedical Instrumentation Service
  • JCAHO, COLA, CLIA & compliance issues
  • Team & staff mentoring, coaching & empowerment
  • Negotiating contracts and forming partnerships
  • Productivity/efficiency improvements
  • Critical problem solving/troubleshooting
  • Leading change & initiatives
  • Building value & return on investment
  • Critical thinking
  • Project management
  • Project planning
  • Technical reporting
  • System troubleshooting
  • Root-cause analysis
  • Quality control
  • Quality assurance controls
  • Electrical systems
  • Project estimation
  • Process development
  • Product development
  • Schematic reading
  • Failure analysis
  • Fluid mechanics
  • Structural analysis
  • Environmental compliance
  • Data management
  • Content management systems (CMS)
  • Bid drafting
  • Team collaboration
  • Analytical problem solving
  • Hardware troubleshooting
  • Advanced mathematical skills
  • Automated testing
  • Budget management
  • Quality assurance testing
  • Problem-solving
  • Teamwork and collaboration
  • Computer skills
  • Troubleshooting
  • Excellent communication
  • Problem resolution
  • Work Planning and Prioritization
  • Analytical thinking
  • Quality assurance

Timeline

Heathcare Techology Engineer (Lead)

MAYO CLINIC
08.2012 - 11.2023

President, CEO

FHL SERVICES – ANNANDALE, MN
01.2010 - 01.2012

Field Service Engineer

TOSOH BIOSCIENCE – SAN FRANCISCO, CA
01.2008 - 01.2010

General Operation Manager

MIDWEST SCIENCE BIOCENTER – Albertville, MN
01.1996 - 01.2008

International Service Manager

MEDICAL EQUIPMENT RESOURCES – Fridley, MN
01.1995 - 01.1996

District Service Coordinator

AVL SCIENTIFIC – Roswell, GA
01.1993 - 01.1995

Lab Services Coordinator

ABBOTT NORTHWESTERN HOSPITAL
01.1989 - 01.1993

Biomedical Program Coordinator

VOLUNTARY HOSPITALS OF AMERICA (VHA) – Washington, D.C.
01.1987 - 01.1989

Bachelor of Science - Business Administration, Counseling Psychology

Cross Roads College

Associate of Applied Science - Biomedical Electronics Engineering Technician

DETROIT LAKES TECHNICAL COLLEGE

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