Matthew Fitzsimmons
Port Orange,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
24
24
years of professional experience
9
9
years of post-secondary education
Work History
Sales Representative
PepsiCo
10.2016 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Expanded customer base and boosted profit within product line.
Manager
Red Robin
02.2011 - 02.2013
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
District Manager
McDonald's Restaurant
05.1999 - 06.2009
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Education
No Degree - Computer And Information Sciences
01.2002 - 06.2004
High School Diploma -
03.1994 - 06.2000
Skills
- Product Merchandising and Distribution
- Post-Sales Support
- Problem-Solving Strengths
- Product and Service Knowledge
- Staff Training
- Sales Expertise
- Promotional Planning
- Customer Relations
- Revenue Generation
- Feedback Collection
- Prioritizing Workflows
Timeline
Sales Representative - PepsiCo
10.2016 - Current
Manager - Red Robin
02.2011 - 02.2013
ITT Tech - No Degree, Computer And Information Sciences
01.2002 - 06.2004
District Manager - McDonald's Restaurant
05.1999 - 06.2009
Shenendehowa High School - High School Diploma,
03.1994 - 06.2000