Matt Fladwood
Gilbert,AZ
Summary
Accomplished management professional with a career focus in operations and sales. Proven effective leader, skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Focused and meticulous in financial objectives to strategically plan short term and long term project goals., Outstanding communicator and well-versed in employee, vendor and partner relations.
Overview
15
15
years of professional experience
Work History
Golf Services Hospitality Manager`
TopGolf
Gilbert, AZ
02.2023 - Current
- Manage day to day tasks related to all things Golf Services
- Consistently improve on LH/100 to ensure efficient work ethic from all Playmakers by utilizing PIE and adjusting in/out times
- Successfully operated TopGolf leagues, improving team sign ups 3 consecutive seasons
- Completed entire venue swap of all tee line clubs, club bags, and Callaway AI Smoke upgrade clubs
- Strong understanding of retail COGS and variance reporting
- Oversee all things Platinum related, including but not limited to training, accountability conversations, and continued development of Playmakers
- 2023 Gold Star achievement
- Improved YOY retail sales by 8% from 2022 to 2023 and finished as a top 10 venue in Hat sales and gift card sales
- Top Performer in red shirt metrics
Team Lead - Underwriting
Carvana
Tempe, AZ
08.2021 - 01.2023
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and best practices
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Developed and implemented new training procedures for overall accountability and advocate support.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Managed schedules, accepted time off requests and found coverage for short shifts, and payroll
- Developed monthly and daily production output plans to deliver on customer service and financial metrics
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Operations Manager
Cc McKenzie Shoes & Apparel
Portland, OR
05.2015 - 03.2020
- Developed and implemented daily operations and marketing strategies for year-round events
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Established and administered annual budget with effective controls to prevent overages and prevent losses.
- Oversaw 35 member team across 4 physical locations.
- Negotiated discounts with freight carriers and product companies to help increase true profit margin.
- Produced and executed plans on project/store build outs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Advanced productivity KPIs to achieve key business goals and objectives
Senior Buyer
Cc McKenzie Shoes & Apparel
01.2011 - 03.2020
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Managed $3M+ annual vendor purchase orders, invoicing, and physical inventory accountability.
- Performed extensive vendor and supplier research to identify cost-effective options and product availability.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue.
- Imported footwear from various European and Asian factories to increase profit margins.
- Collaborated with venders for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Led procurement team by training staff and overseeing purchasing decisions.
Inventory Management Specialist
Cc McKenzie Shoes & Apparel
05.2009 - 01.2011
- Wrote purchase orders and set pricing for products.
- Worked with 3 supervisors and 25 team members to understand supply needs and bring levels within desired tolerances.
- Managed all incoming and outgoing inventory.
- Completed physical inventory counts quarterly.
Education
Bachelor of Arts - Business Administration
Washington State University
Pullman, WA05.2007
Associate of Arts - Sport Management
Washington State University
Pullman, WA05.2007
Skills
- Budgeting and forecasting
- Behavioral and professional development
- Flexible and Adaptable
- Self-Motivated
- Organization and Time Management
- Attention to Detail
- Relationship Building
- Labor cost control
- Playmaker Training and Development
- Exceptional communication
- Organization and Time Management
- Attention to Detail
- Interpersonal Communication
Timeline
Golf Services Hospitality Manager`
TopGolf
02.2023 - Current
Team Lead - Underwriting
Carvana
08.2021 - 01.2023
Operations Manager
Cc McKenzie Shoes & Apparel
05.2015 - 03.2020
Senior Buyer
Cc McKenzie Shoes & Apparel
01.2011 - 03.2020
Inventory Management Specialist
Cc McKenzie Shoes & Apparel
05.2009 - 01.2011
Bachelor of Arts - Business Administration
Washington State University
Associate of Arts - Sport Management
Washington State University