Matthew Flemming
Customer Service
McMinnville,TN
Summary
Enthusiastic team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service. Motivated to learn, grow and excel in the customer service business.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Volunterr
Homeless Of McMinnville Effort
McMinnville, TN
03.2021 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Prepared nutritious snacks and meals for program participants.
- Obtained and processed charitable donations to serve needs of Homeless community.
- Went door to door checking on vulnerable residents, offering companionship, and handling individual needs.
- Coordinated services for homeless individuals, including housing, job and food assistance.
- Planned and delivered numerous activities and special events for programs and services.
- Maintained clean, neat and operational facilities to serve all program needs.
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
Usher/Door Greeter
The Pentecostal Church Of Sullivan
Sullivan , IN
08.2018 - 02.2021
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Greeted and collected tickets of patrons at concert events.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
No Degree - General
New Life Academy
Sullivan IN 08.2019 - Current
Skills
Staff education and training
Knowledgeable in Microsoft Word, Gmail
Microsoft Office
Excellent work ethic
Reading comprehension
Good listening skills
Team collaboration
Relationship building
Compassion
Flexible & Adaptable
Timeline
Volunterr
Homeless Of McMinnville Effort
03.2021 - Current
No Degree - General
New Life Academy
08.2019 - Current
Usher/Door Greeter
The Pentecostal Church Of Sullivan
08.2018 - 02.2021