Matthew Fletcher
McDonough,GA
Summary
Hardworking and reliable Sales Associate with strong ability in customer service and merchandising. Offering creativity, team building and critical thinking skills. Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Rides and Attractions
Zoo Atlanta
Atlanta, Georgia
05.2024 - Current
- Ensured compliance with safety regulations by conducting routine inspections of rides and attractions.
- Implemented guest feedback strategies to identify areas for improvement in the visitor experience.
- Monitored guest interactions to assess satisfaction levels and addressed concerns promptly to enhance overall experience.
- Engaged with guests to provide information about attractions and enhance their overall visit experience.
- Maintained cleanliness and safety of ride areas, ensuring a welcoming environment for all guests.
- Resolved escalated customer complaints while ensuring customers received the highest levels of care.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Sales Associate
Target
Mcdonough, Georgia
10.2023 - 12.2023
- Resolved escalated customer complaints while ensuring customers received the highest levels of care.
- Implemented strategies that reduced wait times while improving overall customer satisfaction ratings.
- Utilized CRM software tools such as Salesforce for managing client interactions.
Merchandiser
Five Below
McDonough
12.2022 - 10.2023
- Monitored stock to maintain sufficient quantity of featured product
- Built product displays and placed appropriate signage for merchandise
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
- Printed labels and tags for for-sale merchandise
- Restocked shelves with current merchandise in attractive displays to promote sales
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Grocery Stock Clerk
Publix Grocery Store
McDonough
07.2021 - 12.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Maintained current store, product and promotional knowledge to drive consistent sales
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Checked shelves for damaged or expired items and promptly removed for disposal
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Temporary Stockroom Supervisor
Party City
McDonough
08.2020 - 12.2020
- Improved efficiency by 95% through supervision of 4 staff working in stockroom
- Assisted in ringing up sales at registers and bagging merchandise
- Worked with off-site locations to find desired items for customers
- Supported managers with organizing store and showcasing new items in eye-catching displays
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Stocked, replenished and organized inventory, completing tasks 90% faster than average associates
- Engaged shoppers, providing assistance and information on merchandise and product features
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Retail Sales Associate
Party City
McDonough
09.2019 - 11.2019
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Dressed in sample and completed garments for photographs and displays.
Education
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Creekside Christian Academy
GASome College (No Degree) - Sequential Arts
Savannah College of Art And Design
AtlantaSkills
- Organizational Skills
- Problem solving
- Time Management
- Attention to Detail
- Adaptability
- Multitasking Abilities
- Customer complaint resolution
- Ride safety compliance
Activities
Played Middle school and High School Soccer
Affiliations
Always loved and appreciated art. Ever since a young age I've indulged in art and always surrounded myself with nothing but creativity and imagination. I sketch and draw and sometimes paint and still partake in these activities to this day.
Timeline
Rides and Attractions
Zoo Atlanta
05.2024 - Current
Sales Associate
Target
10.2023 - 12.2023
Merchandiser
Five Below
12.2022 - 10.2023
Grocery Stock Clerk
Publix Grocery Store
07.2021 - 12.2021
Temporary Stockroom Supervisor
Party City
08.2020 - 12.2020
Retail Sales Associate
Party City
09.2019 - 11.2019
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Creekside Christian Academy
Some College (No Degree) - Sequential Arts
Savannah College of Art And Design