Matthew Flores
San Antonio,TX
Summary
Dedicated IT and technical support professional with a strong background in help desk, desktop support, and application management. Skilled in operating dialysis equipment and ensuring patient safety while providing technical support and end-user training. Committed to enhancing user satisfaction through effective communication and analytical problem-solving.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
DaVita
12.2022 - Current
- Operated dialysis equipment, ensuring patient safety and accurate documentation.
- Trained and certified to operate B Braun Dialog+ and Fresenius 2008K2 hemodialysis machines.
- Set up machines, including lines and dialyzers, while priming and testing before use.
- Cleaned and disinfected machines and chairs, preparing for subsequent patient sessions.
- Prepared and cannulated patient access using aseptic techniques to enhance treatment effectiveness.
- Monitored patient vitals during treatment, ensuring comfort and recording observations.
- Obtained CPR license through DaVita, enhancing emergency preparedness.
IT Digital Media Specialist
Northwest Vista College
09.2021 - 09.2022
- Provided technical support for faculty and staff on enterprise applications and related issues.
- Managed user accounts and content for vendor-supported applications, ensuring effective training.
- Assisted in developing dynamic web applications and creating technical documentation.
- Streamlined processes to enhance organization and promote application usage at Northwest Vista College.
- Conducted consultations and needs assessments for site storyboarding and user management.
- Designed user interfaces for applications utilizing current programming languages and dynamic web technologies.
- Customized vendor-supplied applications, maintaining communication with vendors to resolve technical issues.
- Implemented changes based on feedback while providing ongoing support for technical challenges.
Warehouse/Automotive Technician
Blue Baja LLC
06.2018 - 06.2021
- Streamlined inventory management and shipping processes to enhance efficiency.
- Performed mechanical repairs and maintenance, including oil changes and tire service.
- Executed thorough vehicle detailing to uphold presentation standards.
- Maintained and organized tools and equipment inventory for optimal accessibility.
- Conducted warehouse cleanup and provided lawn services as needed.
- Installed and configured various vehicle parts, including radiators, hoses, and spark plugs.
- Packaged, organized, and accounted for products and shipments accurately.
- Assisted with inventory distribution to ensure timely delivery.
Help Desk Technician
MillerTech Solutions
06.2019 - 08.2020
- Troubleshot issues with PCs, peripherals, software, and telephony to restore functionality.
- Executed deployments, upgrades, and maintenance while documenting issues for future reference.
Education
Associate of Applied Science (AAS) - Computer Information Systems
San Antonio College
San Antonio, TX05-2024
High School Diploma -
John Marshall Harlan High School
San Antonio, TX06-2021
Skills
- Healthcare software
- Medical record keeping
- Patient monitoring
- Medical equipment maintenance
- Help Desk
- Technical support
- Desktop Support
- Remote Support
- Tech troubleshooting
- Windows 10/11
- Microsoft Office
- Active Directory (Foundational)
- TCP/IP
- DNS
- DHCP
- Cybersecurity Fundamentals
- Data protection
- Risk assessment
- Technical writing
- Application administration
- Communication skills
- Teamwork
- Adaptability
- Time management
- Stress management
- Safety protocols
- Healthcare teamwork
- Conflict management
Certificates And Certifications
- Computer Support Specialist, 2024
- Basic Firefighter I & II | Hazmat Operations, 2025
- Information Technology & Security, 2021
- Computer Desktop Support Technician, 2020
- TestOut PC Pro
- TestOut PC Security Pro
- CPR Certification, 2024
- Occupational Skills Awards: Security+ Prep, Linux Professional Prep
Professional Development
- CompTIA Security+ (Planned)
- Home Lab
- Active Directory
- Microsoft Entra ID
- Azure Fundamentals
Timeline
Patient Care Technician
DaVita
12.2022 - Current
IT Digital Media Specialist
Northwest Vista College
09.2021 - 09.2022
Help Desk Technician
MillerTech Solutions
06.2019 - 08.2020
Warehouse/Automotive Technician
Blue Baja LLC
06.2018 - 06.2021
Associate of Applied Science (AAS) - Computer Information Systems
San Antonio College
High School Diploma -
John Marshall Harlan High School