Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Floyd

Bethany,CT

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

22
22
years of professional experience

Work History

Store Leader

PetSmart Charities
Norwalk, CT
06.2023 - Current
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Leading one of the top volume stores in our District, through building our team and driving standards in services and Core merchandise.

Owner

Forged Flags
Bethany, CT
06.2020 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Oversaw budgeting and financial management.
  • Maintained relationships with existing clients by providing superior customer service.
  • Collaborated with other owners on joint ventures and shared resources.
  • Ensured compliance with local, state, and federal regulations.

Store Manager

The Home Depot Inc
Wallingford, CT
12.2012 - Current
  • Manage $50 million in sales, which is up from $40 Million in 5 years.
  • Maintain $12 million in inventory.
  • Manage 150-200 employees, depending on season.
  • District Live Goods Captain. Working with Regional Merchant and the 12 stores in our District to drive Live Goods Sales year over year.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Evaluated store performance and incorporated feedback to implement improvement plans.

Sales Manager

Lowes Home Improvment
Orange, CT
11.2008 - 12.2012
  • Managed the Sales team for a $25 Million per year Lowe's.
  • Managed Installation teams for all services provided.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Director of Sets

Quest Service Group
Garden City, NY
08.2006 - 11.2008
  • Directed 13 teams to merchandise product sets in The Home Depot Stores.
  • Managed a 116 store remodel for Radio Shack on the East Coast.
  • Corporate bidding to acquire scopes of work from The Home Depot.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Trained and mentored associates to teach daily tasks and procedures.

Store Manager

HomeGoods
Stamford, CT
11.2002 - 08.2006
  • Managed $20 Million in sales of wholesale products
  • Developed teams to free merchandise products throughout the store to drive sales.
  • Monitor freight processing to streamline product to the sales floor.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Education

High School Diploma -

Amity Regional High School
Woodbridge, CT
06.1989

Some College (No Degree) - Finance

Quinnipiac University
Hamden, CT

Skills

  • Recruiting and Hiring
  • Verbal and Written Communication
  • Shift Scheduling
  • Team Building and Leadership
  • Management Team Building
  • Employee Motivation
  • Administrative Management
  • Performance Assessment
  • Customer Service Management
  • Focus and Follow-Through

Timeline

Store Leader

PetSmart Charities
06.2023 - Current

Owner

Forged Flags
06.2020 - Current

Store Manager

The Home Depot Inc
12.2012 - Current

Sales Manager

Lowes Home Improvment
11.2008 - 12.2012

Director of Sets

Quest Service Group
08.2006 - 11.2008

Store Manager

HomeGoods
11.2002 - 08.2006

High School Diploma -

Amity Regional High School

Some College (No Degree) - Finance

Quinnipiac University

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Matthew Floyd