Matthew Floyd
Huntingdon
Summary
Proven track record at McKenzie Valve & Machining, excelling in shop supervisor, customer service, and welding, showcasing exceptional problem-solving abilities and expertise in MIG and TIG techniques. Enhanced customer loyalty and operational efficiency through innovative solutions and team development. Skilled in documentation and critical thinking, significantly contributing to company success and client satisfaction.
Overview
15
15
years of professional experience
Work History
Shop Supervisor
McKenzie Valve & Machining
Bruceton, TNr
09.2025 - Current
- Supervised daily operations ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new staff on machinery and operational procedures.
- Coordinated scheduling and assignments for production team to meet deadlines.
- Monitored inventory levels and ordered supplies as needed for manufacturing processes.
- Implemented process improvements to enhance productivity within the shop environment.
- Collaborated with engineers to address design changes and production challenges.
- Facilitated communication between departments to streamline operations and resolve issues.
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Provided training to other employees to promote awareness of safety procedures.
- Enforced company policies and standards to ensure compliance with regulations.
- Coordinated with other departments regarding delivery times of finished products.
- Kept detailed track of inventories and supplies using computer software.
- Developed strategies for improving efficiency and productivity within the shop environment.
- Investigated accidents or incidents occurring in the shop area.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Collaborated with HR to recruit, hire, and onboard new staff members.
- Conducted regular staff meetings to communicate goals and solicit feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Representative
McKenzie Valve & Machining
01.2022 - 09.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Welder
McKenzie Valve & Machining
04.2011 - 12.2021
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Prepared welding equipment to perform advanced welding work.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
- Mentored junior welders, sharing knowledge to enhance their skill sets and career development.
Education
Combination Welder Certificate - Welding
Tennessee Technology Center
McKenzie, TNHigh School Diploma -
Hollow Rock-Bruceton Central Highschool
Bruceton, TNSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Microsoft Outlook
- Follow-up skills
- Product Knowledge
- Order Processing
- Team Development
- Documentation
- Product and service solutions
- Account updating
- Account Management
- Office equipment proficiency
- Document Control
- Vendor Relations
- Ordering and Purchasing
- Inventory Control
- Supplier Communication
- Staff training
- Team leadership
- Scheduling coordination
- Workflow optimization
- Performance monitoring
- Blueprint interpretation
- Employee scheduling
- Task delegation
- Decision-making
- Problem-solving aptitude
- Schedule preparation
- Adaptability and flexibility
- Active listening
- Reliability
- Visual inspection
- Job prioritizing
- Excellent communication
- Work area inspection
Timeline
Shop Supervisor
McKenzie Valve & Machining
09.2025 - Current
Customer Service Representative
McKenzie Valve & Machining
01.2022 - 09.2025
Welder
McKenzie Valve & Machining
04.2011 - 12.2021
Combination Welder Certificate - Welding
Tennessee Technology Center
High School Diploma -
Hollow Rock-Bruceton Central Highschool