Matthew Fluck
Tampa
Summary
Results-driven Sales Professional with a proven track record for maximizing revenue and consistently exceeding performance goals. Exceptional leadership abilities and interpersonal communication skills with purpose-driven customer service. Business portfolio includes exposure to marketing, credit analysis & underwriting, strategic planning, results-driven sales & negotiation, and relationship management. I am committed to streamlining procedures while optimizing employee talent to increase overall revenue.
Overview
7
7
years of professional experience
Work History
Director of Sales
Wellgistics: Pharmaceutical Wholesale
10.2023 - Current
- Key Account Management: Develop and maintain relationships with key accounts, often large volume customers, to ensure their specific needs are met.
- Manage and lead the sales team, providing guidance, setting goals, and ensuring they have the necessary resources and training to meet their objectives and KPIs.
- Establish and monitor KPIs to assess the performance of the sales team and make data-driven decisions for improvement.
- Develop and implement sales strategies and plans to achieve sales targets, expand the customer base, and increase revenue.
- Build and maintain strong relationships retail pharmacies. Understand their needs and ensure that the sales team provides exceptional service.
- Stay informed about industry trends, market conditions, and competitor activities. Use market insights to identify opportunities and threats and adjust strategies accordingly.
- Ensure that all sales activities adhere to industry regulations, quality standards, and legal requirements. Ensure that all sales and pricing provided to customers follow company guidelines.
- Monitor and review Sales Teams calls and provide constructive criticism, coaching, and feedback.
- Provide ongoing training and development opportunities for the sales team to enhance their product knowledge and selling skills.
- Lead negotiations for pricing with customers when assistance is needed by a sales team member.
- Provide regular reports to senior management/ownership on sales performance, challenges, and opportunities. As well as upcoming projections and teams goals.
Customer Service Manager/Account Executive
Wellgistics: Pharmaceutical Wholesale
04.2023 - 10.2023
- Continue to maintain a handful of hand picked high-level customer accounts grossing an overage of $3.6 million in revenue per year.
- Manage and lead a team of customer service representatives, ensuring they are well-trained and capable of addressing customer inquiries and concerns effectively.
- Build and maintain strong relationships with pharmacy clients, understanding their unique needs and ensuring their satisfaction. Resolve customer complaints and issues in a timely manner.
- Oversee the accurate and timely processing of customer orders. This includes checking product availability, coordinating with UPS/FedEx for on-time deliveries, and ensuring orders comply with regulatory requirements.
- Ensure day-to-day operations amongst sales team and customer service team comply with industry regulations and quality standards. This may involve tracking and managing damaged product, returns, and expiration dates.
- Full oversee of all customers on a Net-30 payment term basis. Ensure all outstanding invoices are paid on time. Responsible for collecting delinquent invoices/declined payments for all customers.
- Communicate effectively with sales, marketing, and other departments to ensure a cohesive approach to customer service. Keep customers informed about new products, promotions, and company updates.
- Continuously seek ways to improve the customer experience with the company. While dealing with Pharmacies/Small business owners, attention to detail, compliance with regulations, and a commitment to making sure the customer can service their patient timely are paramount.
Account Manager, Inside Sales
Wellgistics: Pharmaceutical Wholesale
05.2022 - 12.2022
- Maintained 55-65 active customer accounts daily.
- Successfully increased book of business from $850,000 to $5.5 million in yearly revenue in a single year.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Dealer Services Credit Analyst / Underwriter
Ford Motor Company
01.2021 - 05.2022
- Analyze and decide consumer credit applications while adhering to purchase approval limits and generating an average of $800,000 daily in submitted applications
- Develop and maintain strong business relationships with finance managers
- Apply financing plans, programs, and procedures according to dealer or consumer qualifications
- Initiate credit investigations and risk analysis to identify possible misrepresentations and fraud
- Complete all procedural reviews and program incentive updates
- Educate dealers on programs, incentives, and eligibility guidelines
- Ensure high dealer satisfaction levels and support Dealer Satisfaction Index (DSI).
Loss Prevention Account Manager
Ford Motor Company
01.2018 - 01.2021
- Managed an individual credit loss budget of around $230,000 monthly
- Responsible for 50-60 consumer accounts for the Northeast Territory
- Reduced portfolio risk and credit loss by effectively resolving accounts through various remedies, including extensions, refinance options, and budget planning
- Developed and maintained relationships with at-risk customers minimizing loss while ensuring high levels of customer satisfaction.
Accounts Receivable Specialist & Operations Analyst
The Audit Source 3PL
01.2017 - 01.2018
- Strategically plan and monitor client truckload and LTL freight carrying manufactured products nationally
- Managing shipping documents such as purchase orders, delivery receipts, bills of lading, and freight invoices
- Processing and building customer logistic plans
- Responsible for 100+ client payment collections and monitored loss prevention
- Performed investigations on all internal and external invoices to review discrepancies
- Facilitated a multi-million-dollar financial merger with HDSupply to ensure invoices were streamline in financial processing.
Education
Bachelor of Science - Accounting
Kean University
Union, NJ05.2017
Skills
- Client Relationship Management
- Sales Training and Leadership
- Sales Strategy Development
- Customer Billing
- Sales Reporting
- Customer Service
- Marketing Strategy Development
- New Hire Onboarding
- Credit History Analysis
- Relationship Building
Timeline
Director of Sales
Wellgistics: Pharmaceutical Wholesale
10.2023 - Current
Customer Service Manager/Account Executive
Wellgistics: Pharmaceutical Wholesale
04.2023 - 10.2023
Account Manager, Inside Sales
Wellgistics: Pharmaceutical Wholesale
05.2022 - 12.2022
Dealer Services Credit Analyst / Underwriter
Ford Motor Company
01.2021 - 05.2022
Loss Prevention Account Manager
Ford Motor Company
01.2018 - 01.2021
Accounts Receivable Specialist & Operations Analyst
The Audit Source 3PL
01.2017 - 01.2018
Bachelor of Science - Accounting
Kean University
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