Summary
Overview
Work History
Education
Skills
Certification
Qualifications And Skills
Timeline
Generic

Matthew Fragale

Fulton,NY

Summary

A dedicated Manager with over a decade's expertise in managing teams across fast-paced industries. Excelling at overseeing multiple projects, ensuring seamless coordination and execution. Adept at liaising with management at all levels, making informed decisions to drive success. In the role of Nuclear Security Officer, I aim to leverage my leadership and operations management skills to enhance security measures and support the company's mission.

Overview

16
16
years of professional experience
1
1
Certification

Work History

President

Port City Scooters LLC
Oswego , New York
07.2021 - Current
  • President of a Bird Scooters Fleet Partner program operating in Fulton and Oswego NY
  • Responsible for daily compliance of micro mobility fleet
  • Managed repairs and scheduled employees based on demand
  • Managing 325 scooters daily using technology to develop sound plans for daily execution for best results
  • Use Kpi’s to track special event usage to change deployment plans on the fly
  • Reviewed and reconciled books for accuracy of accounting
  • Maintain cargo vans for reliability
  • Manage purchases and rentals of cargo vans to keep up with demand of business

Field Operations Manager

Universal Network Development Corp.
01.2013 - 11.2024
  • Field Operations manager for a group of field technicians and contractors that install pathway infrastructure for both inside path and underground feeds for Verizon Fios
  • Collaborated with various parties and management on all levels for project planning and implementation
  • Managed multiple projects simultaneously on time and budgets
  • Created and designed interior and underground infrastructure designs
  • Lead field crews and contractors by implementing hands on leadership and training for continued personal and company growth

General Manager

Case Marina
12.2023 - 05.2024
  • Set sales goals
  • Approved all capital expenditures
  • Advertising
  • Hiring
  • Reviews and reconciled books daily for accuracy
  • Proficient in Lightspeed dealer management software
  • Developed maintenance schedules
  • Managed inventory and floor plans to develop sales strategies

Northeast Operations Service Manager

Evoqua Water Technologies
01.2020 - 01.2023
  • Northeast Operations Service Manager for large service company including field techs, Engineers and Project managers for hundreds of customers over 5 states
  • Regular visits and sales calls with customers and potential new clients
  • Regular visits to job sites and customer/contractor sites for project management and business development/sales
  • Collaborated with all departments to deliver quality products to customers while maintaining favorable financials above corporate goals 3 years in a row
  • Completed multiple projects simultaneously on time and budgets
  • Managed multiple branches both remote and in person
  • Managed office tasks including financial responsibility
  • Responsible for day to day service scheduling and planning for customer shutdowns
  • Maintained accurate books for vehicle and equipment repair logs
  • Proficient in Microsoft product suite including Word/Excel/PowerPoint/ Dynamics scheduling
  • Reviewed daily service logs for accuracy in time and billing
  • Maintained all paperwork and logs for compliance and state regulations
  • Maintained accurate records for New York State DOT laws

Owner

MF Graphics
01.2009 - 01.2022
  • All aspects of scheduling material ordering sales and advertising
  • Design build and apply signage
  • Training for employees/contractors and customer training on new equipment

Field Operations Manager

Luck Grove Telecom
01.2016 - 01.2019
  • Field operations manager for a group of multiple field technicians and contractors that installed and outside pathway infrastructure design and construction for various telecommunications companies
  • Completed telephone pole audits and inspections for various companies in New York State, Connecticut, North Carolina, Rhode Island and Maine to maintain NESC compliance
  • Created strand mapping designs for various companies
  • Designed and installed Google fiber interior pathway infrastructure in North Carolina
  • Completed multiple projects in multiple states simultaneously within time and budget constraints

Field Tech

Sandrift Enterprise
01.2013 - 01.2015
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Traveled to required sites across the US to perform millright tasks

Rural Carrier

United States Postal Service
05.2014 - 11.2014
  • Sort and deliver mail and packages to a designated route
  • Collaborated with other rural carriers during busy times to help distribute the workload in order to get all packages delivered on schedule
  • Executed safe driving practices with various equipment

US Security Associates
03.2013 - 06.2013
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises by routine foot patrols.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Education

Associate of Science - Criminal Justice

Cayuga Community College
Fulton, NY
05-2010

Standard diploma -

G Ray Bodley High School
Fulton, NY
01.2008

Skills

  • Supervising Technical Teams
  • Scheduling
  • Role Delegation
  • Business Development
  • Training Program Implementation
  • Service Excellence
  • Customer Retention
  • Independent Contractor Management
  • Sales Support
  • Hiring
  • Training
  • EHS
  • Dispatching
  • Fleet Management
  • Record Keeping

Certification

  • Osha 10
  • Confined space entry and rescue
  • NYS Pistol Permit Holder

Qualifications And Skills

Lead a team of employees servicing 5 states in the Northeast, all aspects of operations for 4 individual branch locations both onsite and remote., Secure, grow, and maintain relationships with clients and contractors., Designed and developed sound plans for operational infrastructure., Provide essential planning to support business goals., Scheduling., Developed essential relationships and was a part of every aspect of the project from kick off to completion., Brought in-depth subject matter knowledge to all sides to determine best course of action for company and customer., Apply understanding of technical design, use and scalability of products., Implementation of goals for teams and KPI tracking through live statistical data., Expertise Supervising Technical Teams., Bring interpersonal skills to enhance team cohesion, cross-departmental relationships, and communication., Developed relationships with contractors, technical teams, customers and all levels of senior management team’s., Collaborate with and delegate roles to team members., Direct large projects—including design, service, construction and QC documentation.

Timeline

General Manager

Case Marina
12.2023 - 05.2024

President

Port City Scooters LLC
07.2021 - Current

Northeast Operations Service Manager

Evoqua Water Technologies
01.2020 - 01.2023

Field Operations Manager

Luck Grove Telecom
01.2016 - 01.2019

Rural Carrier

United States Postal Service
05.2014 - 11.2014

US Security Associates
03.2013 - 06.2013

Field Operations Manager

Universal Network Development Corp.
01.2013 - 11.2024

Field Tech

Sandrift Enterprise
01.2013 - 01.2015

Owner

MF Graphics
01.2009 - 01.2022

Associate of Science - Criminal Justice

Cayuga Community College

Standard diploma -

G Ray Bodley High School