Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Matthew Franks

Joliet,IL

Summary

Experienced in all aspects of relocation with proven skills in project management, vendor coordination, and client support. Known for problem-solving abilities and efficient approach to handling complex relocation projects. Strengths include strong communication abilities, high-level organizational skills, and adaptability. Past roles have resulted in improved operational efficiency, customer satisfaction and seamless relocations. Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy. Resourceful Relocation Specialist known for high productivity and efficient task completion. Possess specialized skills in logistics coordination, international relocation regulations, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth transitions for clients across diverse situations.

Overview

11
11
years of professional experience

Work History

Relocation Specialist

Bekinsmovingandstorage
Wilmington, IL
04.2014 - Current
  • Secured items in truck by strapping over protective padding.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Disassembled and reassembled furniture as required, keeping track of all components.
  • Inspected vehicles daily to ensure they were safe for use on the roadways including checking oil levels, tire pressure, lights, brakes.
  • Carefully loaded furniture and boxes onto moving trucks using dollies, ramps, and other equipment as necessary.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Handled customer transactions for services rendered and helped clients fill out appropriate paperwork.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Ensured that all safety protocols were followed during every job including proper lifting techniques and wearing safety gear such as gloves and back braces when appropriate.
  • Provided excellent customer service, addressing clients' concerns and questions promptly.
  • Inspected items for damage before and after the move, documenting any issues.
  • Cleaned up work areas after moves, leaving clients' spaces tidy.

Forklift Operator

TANTARA
Wilmington, IL
09.2022 - 11.2024
  • Ensured safety procedures were followed when operating forklifts.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
  • Relocated goods from dock area to appropriate storage locations.
  • Estimated weights, heights, and centers of balance to make precise placements.
  • Followed maps and GPS systems to promptly complete tasks.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Maintained current forklift training and certification as required by company policies.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Noted and recorded receipt of materials on drivers' paperwork.
  • Ensured efficient handling of merchandise and products to maintain inventory accuracy.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Adhered strictly to company policies concerning operation of material handling equipment.
  • Used handheld scanners for warehouse management system compliance.
  • Inspected loads prior to lifting to determine weight distribution and stability.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Performed daily equipment checks to verify proper operation and minimize downtime.
  • Secured loads on pallets to minimize damage and worker injuries.
  • Transported material to correct locations and documented inventory changes.
  • Communicated with supervisor and other warehouse staff to coordinate work.
  • Tracked materials moved for stocking purposes and to complete logs for management.
  • Performed inspections and made repairs on tractors.
  • Inspected lifts before use to prevent damage to goods.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Checked shipments for damaged or incorrect items.
  • Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
  • Moved levers or controls of lifting devices to load, unload or stack material.

Wearhouse Worker and Profesional Mover

Multi-Plastics
Wilmington, IL
01.2019 - 08.2021
  • Upheld high standards of productivity and quality in operations.
  • Operated forklifts and other heavy machinery to load and unload materials.
  • Implemented strategies to take advantage of new opportunities.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Collaborated with other departments to resolve issues during manufacturing operations.
  • Organized work area at end of shift to ensure it is ready for next day's production run.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Identified needs of customers promptly and efficiently.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Built and maintained working relationships with peers and upper management.
  • Assisted in inventory management, ensuring stock levels met demand without excess.

Education

High School Diploma -

Romeoville High School
Romeoville, IL
06-2008

Skills

  • Relocation technology
  • Global mobility expertise
  • Client relationship building
  • Clerical oversight
  • Training and development
  • Personnel engagement
  • Compensation structuring
  • Teamwork and collaboration
  • Pre-employment screening
  • Program evaluation
  • Training development
  • Career development
  • Multitasking
  • Training and mentoring
  • Workplace safety
  • Performance management
  • Professional development
  • New hire onboarding

Affiliations

  • Fishing
  • Family Events/ Sports for the kids
  • Movies
  • Family

Timeline

Forklift Operator

TANTARA
09.2022 - 11.2024

Wearhouse Worker and Profesional Mover

Multi-Plastics
01.2019 - 08.2021

Relocation Specialist

Bekinsmovingandstorage
04.2014 - Current

High School Diploma -

Romeoville High School

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Matthew Franks