Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Matthew Frazier

Matthew Frazier

San Diego,CA

Summary

Customer-oriented General Manager with 25 years of experience, focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Expo Runner

The Guild Hotel
San Diego, CA
05.2024 - Current
  • Assisted in coordinating logistics with vendors, ensuring timely delivery and setup of equipment and supplies.
  • Served food and beverages to patrons and confirmed complete orders.
  • Greeted incoming guests, accepted payments, reviewed tickets, and directed to facility locations.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Provided immediate response to guest inquiries, offering information and resolving issues promptly.
  • Supported event planners in executing detailed event schedules and programs.
  • Managed inventory of event supplies, ensuring adequate stock for activities.
  • Assisted in unloading supplies from delivery trucks.

General Manager

Bolt Brewery
San Diego, CA
04.2022 - 11.2023
  • Developed and implemented operational strategies by improving efficiency, reducing costs, and maximizing customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales.
  • Maintained relationships with vendors to obtain best pricing, saving nearly 20% on materials and supplies.
  • Oversaw product development from concept through completion stages.
  • Resolved customer complaints quickly while maintaining high quality standards of service.
  • Assisted in hiring process by interviewing potential employees for open positions.
  • Ensured compliance with applicable laws, regulations, and industry standards pertaining to management.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.

Server

Working Class
San Diego, CA
07.2017 - 03.2020
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated P.O.S. terminals to input orders, split bills, and calculate totals.
  • Promoted customer satisfaction by topping off drinks and offering condiments.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Enforced minimum age requirements for drinking by checking identification.
  • Cleared and bussed tables to allow for quick setups.
  • Maintained accuracy when handling payments, giving change, and printing receipts for customers.

Server / Bartender

Hard Rock Cafe
San Diego, CA
10.2009 - 06.2015
  • Promptly served all food courses and alcoholic beverages to guests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Maintained full knowledge of bar and menu items and made recommendations.
  • Accrued knowledge of all menu items, contents, and preparation methods.
  • Kept familiarity with latest in mixology, bar equipment, and sanitation standards.

Education

Associate of Science - Graphic Design

Platt College
San Diego, CA

Skills

  • Team management
  • Relationship building
  • Supervision
  • Conflict resolution
  • Customer service
  • Sales
  • Supply chain management
  • Schedule management
  • Vendor sourcing
  • Operations oversight
  • Staff supervision

Accomplishments

  • Eagle Scout award winner, Boy Scouts of America

Certification

  • Management food handler card
  • R.B.S. Certificate holder

Timeline

Expo Runner

The Guild Hotel
05.2024 - Current

General Manager

Bolt Brewery
04.2022 - 11.2023

Server

Working Class
07.2017 - 03.2020

Server / Bartender

Hard Rock Cafe
10.2009 - 06.2015

Associate of Science - Graphic Design

Platt College

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