Matthew Fredericks
Columbus,OH
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
17
17
years of professional experience
Work History
Store Manager
Hobby Lobby Stores Inc.
Columbus, OH; Defiance, OH; Elmira, NY
03.2016 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed the on-boarding of new team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Co-Manager
Hobby Lobby Stores Inc.
Elmira, NY
12.2014 - 03.2016
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage in the Seasonal Department.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with Store Manager to share best practices, learn from collective experiences, and improve overall store performance.
Assistant Manager
Hobby Lobby Stores Inc.
Ithaca, NY
10.2013 - 12.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Customer Service Manager
Hobby Lobby Stores Inc.
Lima, OH
11.2008 - 10.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of cashiers to offer fast, accurate, and most importanlty friendly service to all customers.
Assistant General Manager
Baymont Inn & Suites
Columbus, OH
04.2006 - 08.2008
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Provided exceptional service and assistance to guests upon check-in.
Education
Bachelor of Arts - Apparel Merchandising And Product Development
Bowling Green State University
Bowling Green, OHSkills
- Team leadership
- Visual merchandising
- Microsoft Office
- Customer service management
- Store operations
- Staff scheduling
- Effective communication
Timeline
Store Manager
Hobby Lobby Stores Inc.
03.2016 - 08.2023
Co-Manager
Hobby Lobby Stores Inc.
12.2014 - 03.2016
Assistant Manager
Hobby Lobby Stores Inc.
10.2013 - 12.2014
Customer Service Manager
Hobby Lobby Stores Inc.
11.2008 - 10.2013
Assistant General Manager
Baymont Inn & Suites
04.2006 - 08.2008
Bachelor of Arts - Apparel Merchandising And Product Development
Bowling Green State University