Matthew Frenchik
Dayton,OH
Summary
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction. Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
15
15
years of professional experience
Work History
Sales Representative
Roof King & Restoration
04.2022 - Current
- Create self-generated leads through door knocking, networking, and relationship building.
- Managed approximately 25 incoming calls and emails per day from clients.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential clients.
Produce Manager
Kroger
10.2013 - 04.2022
- Managed team of 12 employees and implemented strategic processes to maximize efficiency.
- Yielded approximately $9,000,000 in annual revenue.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Conducted monthly inventory procedures to ensure maximum efficiency and reduced waste.
- Coached and mentored new team members.
Human Resources Supervisor
United Parcel Service, UPS
07.2017 - 04.2021
- Managed all Human Resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Responsible for staffing and HR relations for 3 locations.
- Conducted approximately 1,000 interviews annually.
- Initiated new employee onboarding procedures from initial training to skill development.
- Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.
- Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
- Onboarded and trained more than 300 new employees per year.
Assistant Produce Manager
Kroger
03.2011 - 10.2013
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Coordinated strategies with the Department Manager to improve efficiency and sales while reducing shrinkage.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
Produce Clerk
Kroger
11.2009 - 03.2011
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with product, promotion and policy information.
- Unloaded shipments and maintained product displays to foster neat, clean and organized sales floor.
Education
Some College (No Degree) - Finance
Wright State University
Dayton, OHSome College (No Degree) - Business
Sinclair Community College
Dayton, OHSkills
- Customer service
- Customer relations
- Relationship building
- Interpersonal communication skills
- Customer relationship management (CRM)
- Product and service knowledge
- Complex Problem-solving
- Staff training
- Staff management
- Schedule management
- Inventory control
- Employee relations
- Training and mentoring
- Recruitment and hiring
Timeline
Sales Representative
Roof King & Restoration
04.2022 - Current
Human Resources Supervisor
United Parcel Service, UPS
07.2017 - 04.2021
Produce Manager
Kroger
10.2013 - 04.2022
Assistant Produce Manager
Kroger
03.2011 - 10.2013
Produce Clerk
Kroger
11.2009 - 03.2011
Some College (No Degree) - Finance
Wright State University
Some College (No Degree) - Business
Sinclair Community College
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