Matthew Freyde

Miami,FL

Summary

Dynamic and dedicated professional with experience at Hilton Hotel, excelling in customer service and effective communication. Proven ability to enhance guest experiences and support team collaboration. Skilled in automotive assistance and cash handling, consistently delivering reliable results in fast-paced environments. Bilingual in English and Spanish, fostering strong customer relationships.

Overview

years of professional experience

Work History

Tire Shop Associate Phone: (786) 343-4954

Tire Shop

Miami, FL

06.2021 - Current

Guided customers in tire selection, recommending products that met their needs.
Supported tire installation and balancing, ensuring quality service and customer satisfaction.
Delivered customer service in fast-paced environment, addressing inquiries and resolving issues efficiently.
Maintained shop organization and safety standards

Hotel Intern

Hilton Hotel

05.2022 - 08.2022

Facilitated smooth check-ins and addressed guest requests and inquiries
Aided front desk and guest services operations to enhance overall service quality
Collaborated with staff to create welcoming environment for guests

Heating, Ventilation, and Air Conditioning Helper

OAV Handyman Services Phone: (305)-240-7839

Miami, Florida

01.2021 - 07.2021

Conducted maintenance and repair tasks for HVAC equipment to maintain optimal performance.
Assisted in installation of heating and cooling systems to enhance system functionality.
Communicated with clients to clarify HVAC needs and requirements.
Worked with team members to complete projects on schedule.

Education

Associate of Arts - Accounting

Miami Dade College