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Matthew Frier
Summary
Dynamic retail professional with a proven track record at Piggly Wiggly, excelling in salesmanship and customer engagement. Skilled in food safety compliance and waste reduction, I enhanced customer satisfaction through personalized service and effective product presentation, contributing to increased sales and a welcoming shopping environment.
Overview
6
6
years of professional experience
Work History
Meat Department Associate
Piggly Wiggly Grocery Store
01.2025 - 07.2025
- Assisted customers with special requests, such as custom cuts or specific preparation instructions, enhancing their shopping experience.
- Ensured accurate pricing through consistent label verification and updates on meat products.
- Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly.
- Reduced shrinkage rates by conducting regular audits of perishable items, ensuring proper storage conditions were met.
- Increased sales, effectively promoting weekly specials and suggesting relevant recipe ideas to customers.
- Upheld a high level of professionalism by remaining calm under pressure, effectively managing competing priorities and addressing customer concerns with empathy and understanding.
- Improved customer satisfaction by providing knowledgeable and prompt assistance in the meat department.
Retail Associate
Piggly Wiggly Grocery Store
10.2024 - 01.2025
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Retail Associate
Greggersons
10.2021 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Custodian
Maguffeys Health Center
04.2019 - 02.2020
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Made sure Linen closets were well stocked.
- Made sure the Lint traps were cleaned out.
- Helped Nursing Staff with watching patients.
Education
Piedmont High
Piedmont08-2018
Skills
- Cross-contamination prevention
- Stock rotation
- Food safety compliance
- Weighing accuracy
- Product presentation
- Waste reduction
- Salesmanship
- Meat packaging
- Temperature monitoring
- Safe food handling
- Surface cleaning
- Workplace safety
Interests
Timeline
Meat Department Associate
Piggly Wiggly Grocery Store
01.2025 - 07.2025
Retail Associate
Piggly Wiggly Grocery Store
10.2024 - 01.2025
Retail Associate
Greggersons
10.2021 - 04.2024
Custodian
Maguffeys Health Center
04.2019 - 02.2020
Piedmont High
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