Matthew Fritsch
Bellefonte,PA
Summary
I help enterprise customers grow by earning trust, taking initiative, and simplifying complex systems. I’ve managed high-impact accounts, onboarded hundreds of small businesses, and led process improvements that saved time and enabled scale. I focus on building strong, long-term relationships by being reliable, thoughtful, and easy to work with.
Overview
11
11
years of professional experience
Work History
Implementation Manager
Fountain
Remote
01.2025 - Current
- Manage simultaneous multi-product software implementations, ensuring that all requirements and deadlines are met.
- Develop UAT scripts and perform collaborative end-to-end testing prior to launch.
- Create reports, analyze outcomes, and funnel customer feedback to identify areas for process and system improvement.
Customer Success Manager
Fountain
Remote
04.2022 - 01.2025
- Owned strategic enterprise accounts and expanded ARR from $1.2MM to $2.5MM while directly supporting 1200 subcontracted companies under their parent organizations.
- Built scalable onboarding flows and custom training resources that enabled next-day launches for hundreds of small businesses, improving retention, and reducing support volume.
- Self-taught in API automation to streamline account management, cut down on manual tasks, and surface actionable data.
Technical Support Account Manager
Optum
Remote
09.2020 - 04.2022
- Served as the SME and primary point of contact for the helpdesk, handling escalations from leadership, and resolving high-priority issues with speed and accuracy.
- Delivered white-glove support to patient-facing clinicians while managing reporting for the Clinical Support Center and its sub-teams.
- Built and maintained internal knowledge base content, and streamlined reporting workflows to improve efficiency and reduce repetitive tasks across teams.
Digital Sales Advisor
Walser Automotive Group
Bloomington, MN
01.2020 - 04.2020
Customer Specialist
Walser Automotive Group
Bloomington, MN
05.2019 - 01.2020
Jr Analyst (Special Agent)
Geek Squad - Best Buy
Richfield, MN
12.2017 - 04.2019
Advanced Repair Agent
Geek Squad - Best Buy
, State College, PA
08.2015 - 12.2017
Sales Consultant
Best Buy
State College, PA
12.2014 - 08.2015
Skills
- Project management
- Quality assurance
- API automation
- Data analysis
- Onboarding processes
- Customer relationship management
Affiliations
- Volunteering with the PA Department of Conservation and Natural Resources
- Amateur aquarist & gardener
- Small business enthusiast
Timeline
Implementation Manager
Fountain
01.2025 - Current
Customer Success Manager
Fountain
04.2022 - 01.2025
Technical Support Account Manager
Optum
09.2020 - 04.2022
Digital Sales Advisor
Walser Automotive Group
01.2020 - 04.2020
Customer Specialist
Walser Automotive Group
05.2019 - 01.2020
Jr Analyst (Special Agent)
Geek Squad - Best Buy
12.2017 - 04.2019
Advanced Repair Agent
Geek Squad - Best Buy
08.2015 - 12.2017
Sales Consultant
Best Buy
12.2014 - 08.2015
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