Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Matthew Froelke

Minneapolis,MN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Educator

Lululemon
Maple Grove, MN
08.2024 - Current
  • Improved customer service feedback scores through outstanding service.
  • Handled returns and exchanges according to company policies.
  • Provided excellent customer service throughout each shift.
  • Built and maintained positive relationships with regular customers, encouraging loyalty and repeat visits.
  • Greeted customers and provided excellent customer service.
  • Prepared and maintained a clean, organized store environment, enhancing the shopping experience.
  • Greeted customers upon entry, offering guidance and assistance in navigating store layout.
  • Maintained up-to-date knowledge of current fashion trends and store inventory to offer informed suggestions.
  • Described merchandise and explained use, operation and care.

Fulfillment Expert

Target
Maple Grove, Minnesota
04.2022 - Current
  • Ensured that all products were properly labeled prior to being shipped out from the store.
  • Picked items accurately and timely to meet goal times.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Ensured customer service to guests while walking around the store.

Education

Associate of Science - Accounting

North Hennepin Community College
Minneapolis, MN
05-2026

High School Diploma -

Champlin Park High School
Champlin, MN
06-2024

Skills

  • Packing expertise
  • Shipping coordination
  • Customer Service
  • Active Listening
  • Order Fulfillment
  • In-store support
  • Trainer
  • Teamwork
  • Fast paced
  • Time management
  • Communication
  • People skills

Affiliations

  • Love to get active during my free time.
  • A big sport lover and always love to play a friendly game.
  • A big reader and love to collect books.

Timeline

Educator

Lululemon
08.2024 - Current

Fulfillment Expert

Target
04.2022 - Current

Associate of Science - Accounting

North Hennepin Community College

High School Diploma -

Champlin Park High School

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Matthew Froelke