Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Matthew Frommeyer

Long Valley

Summary

IT Analyst with proven expertise in end-user support, IT asset management, and system administration. Proficient in troubleshooting and automation across Windows and macOS platforms. Experienced with Intune, SCCM, and Active Directory, leading to improved team efficiency and streamlined IT processes. Recognized for enhancing user satisfaction through proactive support and effective communication.

Overview

6
6
years of professional experience

Work History

IT Analyst

Phillips Lytle
Buffalo
03.2025 - 06.2025
  • Resolved end-user technical difficulties using company ticketing system efficiently.
  • Created and configured user accounts and hardware for seamless Day 1 onboarding.
  • Developed and managed Windows 11 images via Microsoft SCCM to standardize upgrades.
  • Oversaw hardware and peripheral replacements during transition from Windows 10 to Windows 11, minimizing downtime.
  • Documented recurring technical issues with detailed fixes to improve team knowledge sharing.

IT Support Specialist

Sonwil Distribution Center
West Seneca
08.2022 - 03.2025
  • Resolved user issues via phone and ticketing system for HQ and warehouse staff.
  • Provided 24/7 on-call support every third week to assist end users in facilities.
  • Automated repetitive issues encountered by Support staff, enhancing SQL skills.
  • Conducted daily audits of multiple Sonwil systems to ensure operational readiness, as well as escalating immediately to the appropriate teams if a issue arose
  • Swiftly addressed issues within strict time constraints due to fast-paced warehousing environment.

Senior IT Analyst Intern

MJH Life Sciences
Cranbury
05.2021 - 08.2021
  • I mentored the junior-level IT interns.
  • In charge of onboarding and off boarding of employees' hardware and user access to various systems. (Approximately 10 to 15 employees per week.)

IT Analyst Intern

MJH Life Sciences
Cranbury
06.2020 - 08.2020
  • I took charge of the UBM computer replacement project. After the acquisition of another company, I was responsible for upgrading and replacing the computers of the new employees acquired by the company (approximately 120 new employees).
  • Advanced helpdesk tasks, and gained experience in the Office Admin Portal and Active Directory.
  • Assisted all employees remotely due to the COVID-19 pandemic.

IT Intern

MJH Life Sciences
Cranbury
06.2019 - 08.2019
  • Resolved support requests to meet customer satisfaction and ensure uninterrupted service delivery.
  • Troubleshot technical issues by providing clear, precise instructions.
  • Operated effectively in dynamic, fast-paced environment delivering services via phone, email, and in person.
  • Demonstrated strong attention to detail while adhering to given instructions.

Education

Bachelor of Science - Computer Science, Mathematics

Clarkson University
Potsdam, NY
05.2022

Skills

  • Active Directory management
  • Adobe Admin Center management
  • Automation scripting
  • Citrix Workspace
  • Customer service
  • End-user software troubleshooting
  • Hardware troubleshooting
  • IT asset management
  • IT troubleshooting
  • macOS troubleshooting
  • Microsoft Entra
  • Microsoft Intune
  • Microsoft Office admin portal
  • Microsoft Office Suite
  • Multitasking capacity
  • Onboarding processes
  • Python
  • SCCM management
  • Software installation
  • SQL
  • System audits
  • Time management
  • VPN configuration
  • Windows 10 and 11 troubleshooting

Websites

Timeline

IT Analyst

Phillips Lytle
03.2025 - 06.2025

IT Support Specialist

Sonwil Distribution Center
08.2022 - 03.2025

Senior IT Analyst Intern

MJH Life Sciences
05.2021 - 08.2021

IT Analyst Intern

MJH Life Sciences
06.2020 - 08.2020

IT Intern

MJH Life Sciences
06.2019 - 08.2019

Bachelor of Science - Computer Science, Mathematics

Clarkson University

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Matthew Frommeyer