Matthew Froukhians
Summary
Dynamic and results-driven Customer Programs Specialist with over 5 years of progressive experience in customer-facing roles, regulatory compliance, and project coordination within the utilities sector. Expertise in cross-functional collaboration, contract evaluation, and stakeholder engagement enhances the ability to drive impactful outcomes. Committed to contributing to a forward-thinking organization where innovation, data-driven strategy, and customer impact converge. A unique blend of hands-on field knowledge, analytical rigor, and project management skills supports transformative initiatives in operations, customer experience, or business strategy at a mission-driven company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Technician Assistant
SoCalGas
09.2024 - Current
- - Assisted in meter changes, pressure recordings, and regulatory equipment maintenance.
- - Maintained accurate records, resolved field issues, and supported technician teams.
- Utilized safety practices with no complaints or accidents.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Delivered high-quality work by diligently following standard operating procedures.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Communicated with customers to provide updates, gather information and resolve issues.
Field Inspector
SoCalGas
08.2024 - Current
- - Conducted comprehensive inspections of meter set assemblies and reported hazardous or abnormal conditions.
- - Utilized mobile data tools and GIS systems for real-time data entry and updates.
- - Interacted with customers professionally while addressing safety and compliance concerns.
- - Executed limited fieldwork including repainting, labeling, and DigAlert updates.
- Completed thorough written descriptions and took photographs to document conditions.
- Re-inspected commercial and residential constructions which previously failed inspections.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Billing Specialist
SoCal Gas
02.2021 - 08.2024
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
- Utilized various software programs to process customer payments.
- Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues.
Education
Associate of Science - Business Administration And Management
College of The Canyons
Valencia, California, CA06.2021
Skills
- Customer Programs & Relations
- Quality Assurance & Process Improvement
- Contract analysis and compliance
- Proficient in data analysis and visualization
- Project Management
- Report Development
- Team Collaboration
- Project tracking
- Cross-functional coordination
- Business analysis
- Data analysis
- Software testing
- Strategic planning abilities
Certification
- Google Project Management Certificate - 2022
- Google Data Analytics Certificate - 2022
LANGUAGES
- English (Fluent)
- Armenian (Fluent)
Timeline
Field Technician Assistant
SoCalGas
09.2024 - Current
Field Inspector
SoCalGas
08.2024 - Current
Billing Specialist
SoCal Gas
02.2021 - 08.2024
Associate of Science - Business Administration And Management
College of The Canyons
TECHNICAL & ANALYTICAL TOOLS
Excel, SQL, GIS, PACER, ARCOS, Click Schedule, Data Visualization, Microsoft Office Suite
CERTIFICATIONS & STRENGTHS
- - Data Visualization
- - Presentation & Communication
- - Creative Problem-Solving
- - Adaptability & Attention to Detail
- - Team Leadership & Collaboration