Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular Activities
Languages
Timeline
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Matthew Fuentes

Round Rock,TX

Summary

Dynamic and innovative professional with a proven track record of creatively approaching challenges. Passionate about thinking outside the box and consistently finding innovative solutions that stand out. Committed to pushing boundaries and exploring new avenues, leveraging a distinct perspective to achieve exceptional results. Dedication to embracing individuality while relentlessly pursuing success makes a valuable asset to any team. Excited to contribute distinctive skills and mindset to drive meaningful outcomes.

Overview

5
5
years of professional experience

Work History

Concert Promoter Intern

Coral Snake
05.2024 - 08.2024
  • Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
  • Established online presence on social media platforms and other mediums to elicit customer engagement.
  • Greeted event participants and provided engaging experience.
  • Engaged social media influencers to collaborate on partnerships.
  • Promoted friendly collaboration between talent and production teams for efficient project completion.
  • Oversaw diverse aspects of talent representation and bookings, confirming efficient operations.
  • Sorted and organized files, spreadsheets, and reports.
  • Provided project progress updates and proposed solutions to issues.

Technical Support Advisor

Apple
10.2022 - 01.2024
  • Provided feedback regarding product features or user experience improvements
  • Assisted with the development of new products and services as needed
  • Responded to customer inquiries in a timely manner while adhering to service level agreements
  • Collaborated with other teams on projects when necessary
  • Participated in regular team meetings for status updates and brainstorming ideas
  • Maintained detailed documentation of all work performed in the ticketing system
  • Diagnosed hardware and software problems related to customer's environment
  • Ensured compliance with corporate security policies at all times
  • Monitored server performance and troubleshot any errors or issues that arose
  • Served as first point of contact for incoming technical service calls and emails.

Cross Functional Team Partner

HEB Grocery Store
11.2020 - 09.2022
  • Assisted customers in locating items, answered questions about product features and prices
  • Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items
  • Performed weekly inventory counts of stocked items and reported discrepancies to management team
  • Operated forklift, flatbed and hand jack to receive, rotate and replenish products
  • Unloaded trucks of incoming merchandise onto sales floor safely and efficiently
  • Collaborated with team members to determine appropriate solutions for customer requests or problems
  • Answered questions and inquiries per shift regarding products, prices and availability
  • Worked closely with management team to develop promotional strategies that increased sales
  • Created and built product displays to engage customers through visual merchandising.

Digital Marketing Intern

Luna's Pet Grooming
04.2019 - 05.2020
  • Monitored social media for trending news, ideas and feedback
  • Maintained calendar of upcoming events related to client's business goals
  • Created reports summarizing performance of digital marketing initiatives over time
  • Developed creative briefs outlining objectives and key messages for each campaign
  • Monitored competitors' activities by analyzing their online presence across multiple channels
  • Managed customer relationships through various channels such as email and social media networks
  • Collaborated with design team on graphic elements for digital campaigns such as logos, banners
  • Researched potential customers to identify target audiences through surveys and focus groups
  • Researched latest trends and conducted market analysis.

Education

Associate of Applied Science - Audio Engineering

Austin Community College
Austin, TX
08.2024

Skills

    • Excellent Time Management Skills
    • Team Player
    • Strong Work Ethic
    • Under-Pressure Task Solving
    • Sponsorships
      • Social Media Marketing
      • Notetaking
      • Market Analysis
      • Brand Promotion
      • Talent scouting

Accomplishments

National Society of Leadership

  • Resolved product issue through consumer testing.
  • Achieved numerous new clients by introducing Google Ads for Mobile Pet Grooming services.

Extracurricular Activities

Fitness - Social Media Engagement - Audio Production & Trading Forex

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Concert Promoter Intern

Coral Snake
05.2024 - 08.2024

Technical Support Advisor

Apple
10.2022 - 01.2024

Cross Functional Team Partner

HEB Grocery Store
11.2020 - 09.2022

Digital Marketing Intern

Luna's Pet Grooming
04.2019 - 05.2020

Associate of Applied Science - Audio Engineering

Austin Community College

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Matthew Fuentes