Matthew Fuentes

Left this position due to relocating back to Colorado.

Observation and Surveillance Skills

• Monitor job sites, storage areas, and vehicles for unusual or suspicious activity.

• Conduct regular patrols of the premises to ensure all materials and equipment are accounted for.

• Use surveillance cameras and security systems effectively to track activities in real-time.

Attention to Detail

• Maintain accurate logs of materials, tools, and vehicles to identify discrepancies quickly.

• Inspect locks, fences, and security systems regularly to ensure they are functioning properly.

• Spot vulnerabilities in site layouts that could lead to theft or vandalism.

Situational Awareness

• Stay alert to environmental changes or unusual behavior that might indicate a threat.

• Recognize the patterns of authorized personnel to identify unauthorized access attempts.

Communication Skills

• Report security incidents promptly to supervisors or law enforcement.

• Communicate effectively with contractors, delivery personnel, and employees on-site.

• Use radios, phones, or other communication devices to coordinate with the team.

Conflict Management and De-escalation

• Handle interactions with unauthorized individuals calmly and professionally.

• Employ de-escalation techniques to prevent confrontations from escalating.

Knowledge of Security Procedures and Legal Compliance

• Understand property protection laws, including rules around trespassing and theft prevention.

• Follow company protocols for securing and transporting high-value materials.

Technical Skills

• Operate and troubleshoot security and surveillance systems.

• Use electronic logging tools or inventory systems to track materials and vehicles.

Physical Fitness

• Maintain the stamina to patrol large areas and respond to emergencies quickly.

• Lift or move barriers and assist in securing heavy materials when needed.

Emergency Response Skills

• Respond promptly to alarms or security breaches.

• Handle fire safety equipment, first aid kits, or other emergency resources effectively.

• Coordinate with law enforcement or emergency services when necessary.

Integrity and Dependability

• Follow strict confidentiality regarding company operations and materials.

• Demonstrate reliability and a commitment to maintaining security protocols consistently.

Team Collaboration

• Work with site managers and other security personnel to develop and implement security strategies.

• Share updates or concerns about potential risks during team meetings.

• Improved overall security by conducting comprehensive risk assessments and implementing necessary security measures.
• Assessed electronic security systems and reported malfunctions.
• Enhanced overall security by implementing effective training programs for security personnel.
• Performed security investigations and reported findings to client management.
• Maintained safety and security of youth under care.
• Analyzed security policies for usefulness and value to suggest security policy improvements.
• Assigned application access, security roles and permissions.
• Documented and organized security information accurately and efficiently.
• Conducted regular security training sessions, raising awareness of potential threats among employees and promoting a strong security culture.
• Protected sensitive information by enforcing strict adherence to security protocols and conducting regular security awareness training for personnel.
• Improved facility safety by conducting thorough and consistent security checks.
• Investigated security related accidents.
• Trained new security personnel on security protocols and procedures, leading to more competent security team.
• Increased security measures led to reduction in vulnerability exploits.
• Enhanced location security measures, coordinating with private security firms to protect cast and crew.
• Strengthened security measures, conducting regular checks and updating protocols.

Observation Skills

• Maintain constant awareness of surroundings to identify suspicious behavior.

• Monitor security cameras effectively for unusual activity.

• Recognize theft methods and tactics used in retail environments.

Communication Skills

• Provide clear, concise reports to management and law enforcement when needed.

• Communicate professionally and calmly with customers and employees.

• Use appropriate conflict de-escalation techniques.

Conflict Resolution and De-escalation

• Handle confrontations with suspected shoplifters tactfully and within legal boundaries.

• Stay composed and professional in tense or potentially volatile situations.

Attention to Detail

• Identify inconsistencies in inventory or suspicious activities on receipts.

• Notice small changes in store layout or product placement that could indicate theft.

Technical Skills

• Operate and troubleshoot surveillance equipment efficiently.

• Use point-of-sale monitoring tools to detect fraudulent transactions.

Knowledge of Store Policies and Legal Procedures

• Understand Ross’s policies on theft prevention and apprehension protocols.

• Follow laws related to detention, evidence handling, and privacy rights.

Physical Fitness and Stamina

• Stand, walk, or patrol for extended periods.

• Respond quickly to emergencies or physical altercations.

Customer Service Skills

• Maintain a welcoming presence while ensuring safety and security.

• Address customer inquiries or concerns when necessary.

Team Collaboration

• Work closely with store staff to implement loss prevention strategies.

• Share updates or patterns of theft with the team to improve awareness.

Ethics and Integrity

• Uphold professionalism and fairness when dealing with suspects.

• Protect customer and employee privacy and confidentiality.