Matthew Fuka
Phoenix
Summary
Highly motivated and results-driven, specializing in operational efficiency, customer relations, and inventory control. Proven ability to drive positive customer experiences while maintaining meticulous organizational standards in high-volume environments. Skilled in sales support, cross-functional collaboration, and effective task prioritization to ensure seamless workflow and accurate record-keeping. Seeking to leverage strong skills in logistics, problem-solving, and attention to detail to optimize business processes in a new domain.
Overview
1
1
year of professional experience
Work History
Cashier Clerk
Goodwill - Retail Store and Donation Center
05.2024 - 08.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to changing demands, ensuring efficient service during busy periods.
- Processed customer transactions efficiently using point-of-sale systems.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Sales Associate
Goodwill - Retail Store and Donation Center
02.2024 - 08.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Built relationships with customers to encourage repeat business.
- Maintained organized merchandise displays to promote products and attract customer interest.
- Collaborated with team members to meet store goals and improve sales performance.
- Learned inventory management procedures to support stock replenishment and accuracy.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Participated in promotional activities to increase brand awareness and drive foot traffic.
Donation Attendant
Goodwill - Retail Store and Donation Center
02.2024 - 08.2025
- Assisted customers with donation drop-offs, ensuring a positive experience.
- Monitored inventory levels of donated items, facilitating restocking for sales floor readiness.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Prepared tax receipts and accurately maintained log of received donations and donors.
- Ensured data accuracy by accurately inputting donor information into the database system as needed.
Education
High School Diploma -
Matthew Fuka
Phoenix, AZSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Customer relations
- Order taking
- Refunds and exchanges
- Issue resolution
- Inventory control
- POS systems
- POS system operations
Timeline
Cashier Clerk
Goodwill - Retail Store and Donation Center
05.2024 - 08.2025
Sales Associate
Goodwill - Retail Store and Donation Center
02.2024 - 08.2025
Donation Attendant
Goodwill - Retail Store and Donation Center
02.2024 - 08.2025
High School Diploma -
Matthew Fuka