Matthew Funk

• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
• Helped customers take merchandise out of store and loaded items into vehicles.
• Assisted customers with large purchases by carrying items to vehicles.
• Returned unwanted items to correct store locations and restocked shelves.
• Maintained clean and tidy checkout area to optimize service delivery.
• Assisted customers with checkout process to foster prompt and smooth transactions.

Raising children is a fall time job, when the wife is working 50 plus hours a week.

• Mediated between family members to facilitate conflict resolution and build healthy family relationship.

• Swept hard surface floors using broom or push broom dust mop.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Kept building spaces premises clean inside and outside.
• Sanitized break area kitchen counters, tables and sinks.
• Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Damp-mopped hard floors to clean and remove residue or spillage.
• Dusted surfaces, ledges, fixtures and furniture.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.