Matthew Furnish
Phoenix,AZ
Summary
Knowledgeable Quality Engineer with solid background in ensuring product quality and process improvement. Proven track record in identifying and resolving quality issues, leading to enhanced product reliability and customer satisfaction. Demonstrated proficiency in root cause analysis and implementing corrective actions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. Product Quality Engineer
PetSmart
12.2023 - Current
- Lead Root Cause Analysis for product failures in the field as well as in manufacturing to develop Corrective and Preventive actions for future risk mitigation
- Influenced design changes through effective communication of test results and data-driven recommendations to engineering teams.
- Led continuous improvement initiatives that resulted in significant cost savings while maintaining stringent quality standards.
- Championed a culture of quality within the organization, fostering a shared commitment to excellence across all departments.
Associate Product Quality Engineer
PetSmart
07.2022 - 12.2023
- Actively engage in product development to eliminate/mitigate health and safety risks while optimizing product quality
- Develop Risk Based Approach to unlock efficiencies in workflows across the enterprise, resulting in significant cost savings for the business
- Conduct Root Cause Analysis and develop Supplier Corrective Action Plans when manufacturing defects are discovered as well as when field failures are identified
- Conduct statistical analysis of trends within manufacturing and customer use to identify key areas of improvement for existing products, and apply learnings during product development stage for similar products
Field Quality Engineer
GE Appliances, a Haier Company
07.2021 - 07.2022
- Enhanced product quality by conducting thorough inspections and implementing corrective actions.
- Teardown of warranty return units to identify root cause of failure, and work with Supplier Quality Engineers to develop SCARs to enhance overall product quality
- Locate and allocate field service parts to reduce unit concessions in the field of refrigeration, alleviating warranty pressure during COVID
- Utilize Oracle and SAS for service part availability and work with material and fulfillment planners optimize supply chain and enhance customer satisfaction through unit service
Education
Master of Engineering - Mechanical Engineering
J.B. Speed School of Engineering
Louisville, Kentucky05.2022
Bachelor of Science - Mechanical Engineering
J.B. Speed School of Engineering
Louisville, Kentucky05.2021
Skills
- Root Cause Analysis
- Corrective and Preventive Actions
- Quality Risk Assessment
- Engineering Change Management
- Control Plan Development
- Lean Manufacturing Principles
- Failure Mode Effects Analysis
- Critical Thinking
- SOP Development and Integration
- Test Plan Development/Optimization
- Supplier Quality
- Continuous Improvement
Certification
- Lean Green Belt, Institution of Industrial and Systems Engineers, May 2022
Timeline
Sr. Product Quality Engineer
PetSmart
12.2023 - Current
Associate Product Quality Engineer
PetSmart
07.2022 - 12.2023
Field Quality Engineer
GE Appliances, a Haier Company
07.2021 - 07.2022
Bachelor of Science - Mechanical Engineering
J.B. Speed School of Engineering
Master of Engineering - Mechanical Engineering
J.B. Speed School of Engineering
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