Matthew Furr
Surprise,Arizona
Summary
Sixteen years exceeding ambitious sales objectives across geographically dispersed territories; seven years of additional success leading teams in operational roles, including training, coaching, and development. Results-driven sales professional with a proven track record of achieving 30% growth in sales performance while ensuring exceptional customer satisfaction. Expertise in analyzing market trends, successfully opening new markets, and leading product launches. Skilled in creating and implementing targeted sales and marketing strategies that enhance efficiency and drive profitability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
MULTI-UNIT OPERATIONS MANAGER | REGIONAL TRAINING & SUPPORT LEADER
Kneaders Bakery & Cafe
Phoenix, AZ
12.2023 - 03.2025
- Implemented company standards related to guest service, shop cleanliness, order accuracy, and food preparation through training and direct coaching.
- Successfully decreased COGS from 42% to 33% through accurate inventories (AD Inventory), production, and waste management.
- Decreased overall daily labor from 47% to 29% through intentional staff scheduling (Sling) based on daily trends and hour-by-hour sales volume.
- Maintained A rating with AZ Department of Health at both managed locations.
- Supervised four department heads which included bake, pastry, kitchen, and retail and community engagement.
- Awarded the role of Regional Training & Support Leader, which involved travel to Utah and Colorado markets to support six additional restaurant locations.
- Increased year-over-year sales by 6%(Avondale) and 7% (Ahwatukee) through marketing, catering, and in-shop direct sales.
General Manager
ORIGINAL CHOP SHOP
11.2022 - 12.2023
- Shop operations to include attendance, performance, human resources, guest experience, inventory control, declining budget expenses, scheduling, onboarding, and P & L.
- Behavioral coaching to promote maximum performance and productivity from Assistant General Managers, Shift Leads, and team members.
- Objectives include re-branding the location and re-establishing a culture aligned with OCS values.
- Weekly and period business reporting to upper management and leadership outlining current sales forecasting, speed of service, labor trends, marketing outreach, COGS, third-party platform management, and inventory management.
Verification Team Lead
CARVANA
02.2022 - 11.2022
- Operations leader focused on the coaching and development of Customer Advocates to ensure seamless underwriting processes – attendance, performance, human resources, customer service.
- Utilized multiple systems and platforms to develop necessary skills enabling Advocates to move customers from vehicle selection to delivery or pick up – Citrix, CallMiner, Tableau.
- Heavily focused on both metrics-based and behavioral coaching to extract maximum performance and productivity from Advocates, moving them through higher Milestone skillsets.
Account Advisor
GRUBHUB
06.2021 - 10.2021
- Customer-facing Account Advisor focused on maintenance and retention of restaurant accounts.
- Book of business included one thousand four hundred restaurant locations across the north east.
- Responsible for account 'health', to include upselling new Grubhub products, assisting restaurant owners in creating web-facing content, translating web data and analytics, e-blasts, and promotional content.
Restaurant Manager
GIORDANO’S
11.2020 - 05.2021
- Oversaw all aspects of operations, to include associate scheduling, inventory/COGS management, quality control, ordering, human resources, corporate correspondence, cash handling, sales generating, P & L analytics, and customer service.
- Additional duties included line cook, pizza cook, hot line, bartender, host, dishwasher, and prep.
- Led the quality process to ensure guest satisfaction by consistent delivery of both product quality and service, while simultaneously controlling costs and expenses to achieve the company's financial objectives.
Regional Catering and Event Manager | Managing Partner
ROMANO’S MACARONI GRILL
01.2017 - 01.2020
- Provide direction and consultation to the general managers across Arizona, Nevada, Texas, and New Mexico to ensure delivery of a superior service product. 60% travel within sales territory.
- Recognized for consistently meeting regional sales objectives of assigned territory by promoting and selling catering and event services through professional sales techniques, product service, and long-term customer relationships, to include third-party platforms.
- Conceptualize creative online marketing campaigns and lead social strategy.
- Develop and leverage strategies to gain new, repeat and referral business that allows the company to maximize operational profitability. Generated $1.86mil of total revenue for 2019 through the development and continual evaluation of sales strategies that effectively leveraged the company’s established distribution channels and vertical and product solutions.
- Recognized for establishing company-wide LRM Program.
- Book of business includes 3,200 business leaders and contacts across Arizona, Nevada, New Mexico, and Texas.
- Direct partner of third-party platforms to include GrubHub, UberEats, DoorDash, Foodsby, and FOODA.
Catering Sales Manager
POTBELLY SANDWICH WORKS, LLC
01.2015 - 01.2017
- Generated new business and grew existing revenues within the customer base of assigned market segments, to include Texas, Oklahoma, Kansas, Colorado, Utah, and Arizona.
- Directly responsible for fielding initial inquiries, conducting client consultations, creating customized proposals, and hosting tastings to secure event contracts.
- Performed business-to-business networking and partnerships with local Chambers of Commerce and Convention and Visitors Bureaus.
- Increased catering sales 18% to 20% for 58 locations by conducting outreach to build new relationships with clients as well as identifying and achieving strategic partnerships with venues and vendors.
- A paramount contributor in the successful attainment of overall business initiatives, closing $400,000 in sale revenue for 2017 – an above prior year percentage of 31%.
General Manager
POTBELLY SANDWICH WORKS, LLC
01.2009 - 01.2015
- Oversaw all aspects of shop operations, to include associate scheduling, inventory/COGS management, quality control, ordering, human resources, corporate correspondence, cash handling, sales generating, P & L analytics, and customer service.
- Built a winning team by recruiting, hiring, training, coaching, evaluating, motivating, and rewarding employees.
- Led the quality process to ensure guest satisfaction by consistent delivery of both product quality and service, while simultaneously controlling costs and expenses to achieve the company's financial objectives.
- Commended for providing pivotal leadership to six locations, gaining valuable experience in low to high volume business models.
- Boosted average weekly sales from $21,000 to $29,000, catering sales from 3.7% to 10.3%, and achieved an annual Scorecard Rating of 4.6/5.
Education
Graduate - Catering Sales
Catering Institute
Dallas01.2015
Some College (No Degree) - Hospitality Management
AMERICAN PUBLIC UNIVERSITY
Charles Town, WVSome College (No Degree) - Political Science
GEORGE MASON UNIVERSITY
Fairfax, VASkills
- Microsoft Excel
- Inventory management
- Sales forecasting
- Employee training
- Performance coaching
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Sales Force
- Gather
- Aloha
- Public speaking
- Business-to-business networking
- Strategic account management
- Product upselling
- Expense accounts
- Customer service
- Outbound
- Team building
- Revenue generation
- Organizational management
Highlights Of Expertise
- Strategic Sales and Business Planning
- New Business Development
- Multi-unit catering & event planning
- Account Management
- YOY sales growth of 30%
- Profit Building and Sales Growth
- People Development & Promotion
- Ranked #1 Salesperson 2019 and 2018
Certification
- ServSafe Management
- AZ Title IV Alcohol Certification
References
References available upon request.
Timeline
MULTI-UNIT OPERATIONS MANAGER | REGIONAL TRAINING & SUPPORT LEADER
Kneaders Bakery & Cafe
12.2023 - 03.2025
General Manager
ORIGINAL CHOP SHOP
11.2022 - 12.2023
Verification Team Lead
CARVANA
02.2022 - 11.2022
Account Advisor
GRUBHUB
06.2021 - 10.2021
Restaurant Manager
GIORDANO’S
11.2020 - 05.2021
Regional Catering and Event Manager | Managing Partner
ROMANO’S MACARONI GRILL
01.2017 - 01.2020
Catering Sales Manager
POTBELLY SANDWICH WORKS, LLC
01.2015 - 01.2017
General Manager
POTBELLY SANDWICH WORKS, LLC
01.2009 - 01.2015
Graduate - Catering Sales
Catering Institute
Some College (No Degree) - Hospitality Management
AMERICAN PUBLIC UNIVERSITY
Some College (No Degree) - Political Science
GEORGE MASON UNIVERSITY
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