MATTHEW GABRIEL FLORES
Chicago
Summary
Customer-oriented with extensive background in high-end retail environment. Empathetic service professional with keen eye for details. Hardworking and enthusiastic and provides versatility within hard labor or calm environments. Performs full range of warehousing activities and manages workload with minimal oversight. Adheres to company procedures and works consistently with safety, quality and sanitation requirements. Willing to take on any task to support team and help business succeed. Offers strong motivating energy and quality-efficient abilities.
Experienced with ensuring safe and timely transportation of students. Utilizes strong communication and problem-solving skills to manage student behavior and navigate routes efficiently. Knowledge of safety regulations and procedures to maintain secure environment for all passengers.
Overview
9
9
years of professional experience
Work History
School Bus Driver
Alltown Bus Service INC.
06.2024 - Current
- Operated school buses safely, adhering to traffic laws and regulations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted students in boarding and disembarking, ensuring a secure environment.
- Managed route schedules efficiently, minimizing delays while maximizing punctuality.
- Communicated effectively with parents and school staff regarding student transport needs.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
Shipt Shopper
Shipt
Chicago, IL
01.2021 - 08.2024
- Provided superior customer service, answered questions, and resolved customer complaints.
- Effectively managed time to ensure each purchase was tailored to customer's needs.
- Satisfied customers through efficient payment processing and delivery coordination.
- Processed returns and exchanges for unwanted items, adhering to store policies.
Warehouse Forklift Operator
The Common Market (formerly known as Local Foods)
Chicago, IL
04.2023 - 02.2024
- Moved materials between docks and storage area according to daily work orders.
- Loaded and unloaded high volume of trucks daily in busy warehouse environment.
- Managed spaces with regular warehouse housekeeping and removed hazards impacting safety or performance.
- Stayed current on OSHA-mandated practices for forklift operation and general warehouse practices.
- Transported items using forklifts and pallet jacks.
- Lifted up to 50 pounds regularly using manual handling practices.
- Checked product quality and quantity against documentation.
Cart Attendant / Cashier / Customer Service Desk
Target
Chicago, IL
09.2022 - 04.2023
- Returned carts to storage at end of shift and collected trash or personal belongings.
- Worked with supervisory team to meet customer needs.
- Backed up customer service staff with extra help on cleaning, customer relations and operational assignments.
- Transported carts between the store and parking garage for daily use even during hot weather or freezing weather.
- Kept carts clean and organized through regular attention to housekeeping demands.
- Stocked store shelves and end-caps with merchandise.
Deli Server
Cermak Fresh Produce
Chicago, IL
11.2020 - 05.2022
- Supported superior customer service by welcoming customers and answering menu and product questions.
- Weighed, prepared, and packaged deli meats, side dishes, and sandwiches according to established recipes and standards.
- Offered product samples to promote featured items and drive sales.
- Welcomed customers and answered menu and product questions.
Restaurant Waiter
Bonita's Restaurant
Chicago, IL
01.2019 - 09.2020
- Advised guests on menu choices, accommodated requests and noted preferences.
- Cleaned tables, completed closing duties and re-stocked tableware and supplies.
- Addressed issues promptly, relaying complaints directly to management.
- Answered questions about menu selections and recommended food choices.
Video Production Participant
After School Matters
Chicago, IL
06.2017 - 08.2017
- Contributed to successful production of film programs, overseeing technical control team members and managing effects.
- Kept team on-task and efficient by monitoring performance and training new members on key processes and equipment.
- Tested equipment to verify proper operation.
- Summer program to learn basic directing skills and compensated via stipends.
Education
Certificate - Acting
Acting Studio Chicago
Chicago, IL05-2027
Certifications - Arts - Acting
The Second City
Chicago08-2025
High School Diploma - undefined
Pritzker College Prep High School
Chicago06-2021
No Degree - Film And Video Production
DePaul University
Chicago, ILSkills
- Professional Appearance
- Route Planning
- Upbeat and Outgoing Attitude
- Prioritizing Orders
- Strong Organization
- Reading Comprehension
- Customer Service
- Attention to Detail
- Stress Tolerance
- Decision-Making
- Relationship Building
- Heavy Lifting
- Commercial driving
- Dependable and reliable
ADDITIONAL INFORMATION
- Personal Skills/Hobbies:
- Video Editor through Adobe Premier Pro (self-taught since 2017)
- Acting student at the Second City since 2023.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
School Bus Driver
Alltown Bus Service INC.
06.2024 - Current
Warehouse Forklift Operator
The Common Market (formerly known as Local Foods)
04.2023 - 02.2024
Cart Attendant / Cashier / Customer Service Desk
Target
09.2022 - 04.2023
Shipt Shopper
Shipt
01.2021 - 08.2024
Deli Server
Cermak Fresh Produce
11.2020 - 05.2022
Restaurant Waiter
Bonita's Restaurant
01.2019 - 09.2020
Video Production Participant
After School Matters
06.2017 - 08.2017
High School Diploma - undefined
Pritzker College Prep High School
Certificate - Acting
Acting Studio Chicago
Certifications - Arts - Acting
The Second City
No Degree - Film And Video Production
DePaul University