Matthew Gagliasso
Ridgefield
Summary
High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers 20 years of leadership in residential construction industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Overview
16
16
years of professional experience
Work History
Plumbing Laborer
Gagliasso Plumbing Company
11.2023 - Current
Chief Executive Officer
Deer Point Meadows Investments LLC
05.2021 - 11.2022
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Prepared organization for forecasted demand levels through effective operational planning.
- Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
Customer Service Manager
Holt Homes
04.2019 - 10.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Monitored customer service operations to assess agent performance and provide feedback.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Construction Manager
Urban NW Homes LLC
01.2017 - 04.2019
- Implemented systems to improve process efficiency and reduce the project duration.
- Assisted the operations group with warranty service repairs.
- Offered technical assistance to service providers.
- Assured that sites were compliant with OSHA, federal, state and local regulations.
- Directed work of 10+ employees when acting as manager on duty.
- Improved business performance in areas such as scheduling and home turnover.
- Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the field.
- Provided staff members with the support and training to achieve top client satisfaction.
- Scheduled all contractors and materials deliveries.
- Oversaw the entire building turnover process, while enhancing communication between all construction management.
Journeyman Carpenter/Schedule B Foreman
RSV
06.2016 - 01.2017
- Observed all OSHA and corporate safety regulations and procedures to prevent mishaps and injuries on the job.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Coordinated the movement of materials and equipment to job sites, ensuring that everything was ready prior to project start.
- Supervised teams of up to 15-20 employees, answering questions and providing feedback on work progress.
- Kept accurate records of all details related to the job, including materials used, employee timesheets, client issues and accident reports.
Construction Manager
Holt Homes
04.2008 - 05.2015
- Built and maintained home build budgets and spreadsheets for job cost reporting
- Met with all clients and developed budgets and plan designs based on requests
- Designed and maintained all production build schedules
- produced and submitted all permit packs to ALL local jurisdictions
- Property management commercial and residential
- Build proposals and present tenant improvement projects and take them from cradle to grave
- Analyzed sales statistics.
Framer
Countryman Construction
2001 - 2008
- Installed wall, roof and floor structures according to blueprints.
- Cut, measured and shaped wood.
- Maintained excellent performance while working on group projects.
- Examined wood for defects and damage.
- Cleaned and organized job sites.
- Efficiently met deadlines under weather and time constraints.
- Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.
- Assessed engineering documentation to determine order of construction operations.
Education
High School Diploma -
Evergreen High School
Vancouver, WA2001
Skills
- Management
- Reading blueprints
- Building systems and services
- Subcontractor management
- Construction management
- Best building practices
- Design and planning
- Knowledgeable in construction safety
- Project scheduling
- Executive Leadership
- Business Management and Development
- Budgetary Oversight
- Strategic Planning
- Operational Leadership
- Operational Analysis
Timeline
Plumbing Laborer
Gagliasso Plumbing Company
11.2023 - Current
Chief Executive Officer
Deer Point Meadows Investments LLC
05.2021 - 11.2022
Customer Service Manager
Holt Homes
04.2019 - 10.2021
Construction Manager
Urban NW Homes LLC
01.2017 - 04.2019
Journeyman Carpenter/Schedule B Foreman
RSV
06.2016 - 01.2017
Construction Manager
Holt Homes
04.2008 - 05.2015
Framer
Countryman Construction
2001 - 2008
High School Diploma -
Evergreen High School
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