High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers 20 years of leadership in residential construction industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Overview
16
16
years of professional experience
Work History
Plumbing Laborer
Gagliasso Plumbing Company
2023.11 - Current
Chief Executive Officer
Deer Point Meadows Investments LLC
2021.05 - 2022.11
Built productive relationships with industry partners and competitors to support strategic business objectives.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Developed key operational initiatives to drive and maintain substantial business growth.
Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Prepared organization for forecasted demand levels through effective operational planning.
Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
Drove implementation of new market expansion to propel business forward and adapt to market changes.
Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
Customer Service Manager
Holt Homes
2019.04 - 2021.10
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Monitored customer service operations to assess agent performance and provide feedback.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Construction Manager
Urban NW Homes LLC
2017.01 - 2019.04
Implemented systems to improve process efficiency and reduce the project duration.
Assisted the operations group with warranty service repairs.
Offered technical assistance to service providers.
Assured that sites were compliant with OSHA, federal, state and local regulations.
Directed work of 10+ employees when acting as manager on duty.
Improved business performance in areas such as scheduling and home turnover.
Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the field.
Provided staff members with the support and training to achieve top client satisfaction.
Scheduled all contractors and materials deliveries.
Oversaw the entire building turnover process, while enhancing communication between all construction management.
Journeyman Carpenter/Schedule B Foreman
RSV
2016.06 - 2017.01
Observed all OSHA and corporate safety regulations and procedures to prevent mishaps and injuries on the job.
Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
Coordinated the movement of materials and equipment to job sites, ensuring that everything was ready prior to project start.
Supervised teams of up to 15-20 employees, answering questions and providing feedback on work progress.
Kept accurate records of all details related to the job, including materials used, employee timesheets, client issues and accident reports.
Construction Manager
Holt Homes
2008.04 - 2015.05
Built and maintained home build budgets and spreadsheets for job cost reporting
Met with all clients and developed budgets and plan designs based on requests
Designed and maintained all production build schedules
produced and submitted all permit packs to ALL local jurisdictions
Property management commercial and residential
Build proposals and present tenant improvement projects and take them from cradle to grave
Analyzed sales statistics.
Framer
Countryman Construction
2001 - 2008
Installed wall, roof and floor structures according to blueprints.
Cut, measured and shaped wood.
Maintained excellent performance while working on group projects.
Examined wood for defects and damage.
Cleaned and organized job sites.
Efficiently met deadlines under weather and time constraints.
Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.
Assessed engineering documentation to determine order of construction operations.
Education
High School Diploma -
Evergreen High School
Vancouver, WA
2001
Skills
Management
Reading blueprints
Building systems and services
Subcontractor management
Construction management
Best building practices
Design and planning
Knowledgeable in construction safety
Project scheduling
Executive Leadership
Business Management and Development
Budgetary Oversight
Strategic Planning
Operational Leadership
Operational Analysis
Timeline
Plumbing Laborer
Gagliasso Plumbing Company
2023.11 - Current
Chief Executive Officer
Deer Point Meadows Investments LLC
2021.05 - 2022.11
Customer Service Manager
Holt Homes
2019.04 - 2021.10
Construction Manager
Urban NW Homes LLC
2017.01 - 2019.04
Journeyman Carpenter/Schedule B Foreman
RSV
2016.06 - 2017.01
Construction Manager
Holt Homes
2008.04 - 2015.05
Framer
Countryman Construction
2001 - 2008
High School Diploma -
Evergreen High School
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