Matthew Galendez
Grand Junction,CO
Summary
Proven Patient Service Representative with a track record of enhancing patient access services at Alutiiq International Solutions. Skilled in insurance verification and HIPAA compliance, demonstrating exceptional patient interviewing abilities and a commitment to maintaining confidentiality. Excelled in streamlining system updates, contributing to significant improvements in patient satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Alutiiq International Solutions
Agana, Guam
08.2017 - 06.2019
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Sorted and distributed incoming mail daily.
- Ensured all necessary paperwork was completed prior to patient visits.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Collaborated with clinical and administrative staff to meet patient needs.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Documented and managed patient information in computer system.
- Answered incoming calls in a professional manner.
- Answered patient questions and fielded complaints to resolve issues.
- Maintained a clean and organized reception area.
- Registered patients by verifying records to update computer system and patient charts.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Provided customer service by answering patient questions and addressing concerns.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Applied HIPAA privacy and security regulations while handling patient information.
- Assembled registration paperwork and placed identification bands on patient.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Patient Service Representative
Guam Regional Medical City
Dededo, Guam
03.2016 - 06.2017
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Ensured all necessary paperwork was completed prior to patient visits.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Collaborated with clinical and administrative staff to meet patient needs.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Documented and managed patient information in computer system.
- Answered incoming calls in a professional manner.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Provided customer service by answering patient questions and addressing concerns.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Applied HIPAA privacy and security regulations while handling patient information.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Explained various admission forms and policies, acquiring signatures for consent.
- Scheduled patient appointments and procedures.
- Obtained necessary signatures for privacy laws and consent for treatment.
Infantryman
US Army National Guard
Barrigada, Guam
08.2009 - 09.2015
- Supervised junior enlisted personnel in their duties and responsibilities.
- Inspected and repaired systems to maximize performance.
- Participated in tactical planning sessions to determine mission objectives.
- Participated in reconnaissance missions to gather intelligence on enemy positions.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
- Developed defensive positions to protect against enemy attacks.
- Employed tactical maneuvers in simulation drills to enhance unit cohesion and response strategies.
- Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
- Accounted for multi-million dollar inventories of equipment and supplies with no losses.
- Operated communications equipment to ensure effective field communication.
- Executed patrol operations in diverse terrains to maintain area security.
- Operated successfully under wide range of lighting, weather and stress conditions to complete missions.
Education
GED -
Professional Education Center
Little Rock, AR02-2010
Skills
- Insurance verifying
- Appointment confirmation
- System updates
- Document filing
- Patient interviewing skills
- Patient greeting
- Data entry proficiency
- Patient confidentiality
- HIPAA compliance
Affiliations
- Kids Brazilian Jiujitsu instructor and coach ( ages 4-12 years old )
Accomplishments
- U.S. ARMY Air Assault School Alumni
- Guam National Guard Counter Drug Service Ribbon
- U.S. ARMY Warrior Leader Course ( Non-Comisson Officer Education School ) class 006-14 alumni
- 3x U.S. ARMY Achievement Medal
- U.S. ARMY Commendation Medal
- Non - Article 5 NATO Medal ( Operation Enduring Freedom )
- ARMY Basic instructor course ( 80hrs )
- Non-Comission Officer Professional Development Ribbon
- Combat Infantryman Badge
Certification
- ARMY Basic Instructor Course ( 80 hrs )
- R.O.P.E.S Certified Facilitator (Rugged outdoor physical experiential system)
Timeline
Patient Service Representative
Alutiiq International Solutions
08.2017 - 06.2019
Patient Service Representative
Guam Regional Medical City
03.2016 - 06.2017
Infantryman
US Army National Guard
08.2009 - 09.2015
- ARMY Basic Instructor Course ( 80 hrs )
- R.O.P.E.S Certified Facilitator (Rugged outdoor physical experiential system)
GED -
Professional Education Center
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