Matthew Gallopo

Work History

FlexIt

02.2022 - Current

Play a key role in delivering on customer experience expectations
Share ownership of customer support email inboxes and phone line
Worked with Gmail & Google Sheets
Tracked & managed all decline payments
Tracked the Connected Training department
Diligence in entering data used to track user experience
Support sales team with proper metrics to increase retention
Supported users issues and assist tech team with clients
Provide users and trainers with technical support tests prior to their first session/if they encounter any issues
Be knowledgeable of all FlexIt programs to support the clients' questions and fill their needs

LA Fitness

01.2020 - 02.2022

Ensured that all the members of LA Fitness received exceptional service from a happy, friendly staff in a clean and well-maintained facility
Managed new hires and supervised all fitness, babysitting and janitorial staff
Resolve all membership issues
Updated past due accounts and current membership accounts
Manage payroll and supplies budget.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.

Tilton Fitness

01.2017 - 01.2020

Reviewed financial and operational reports on regular basis to make effective decisions.
Improved company revenue by collaborating with marketing, sales and service departments.
Coached and mentored employees and offered constructive feedback for performance improvement.
Directed staff and managed annual capital budget.
Strengthened product branding initiatives by coordinating marketing strategies to optimize outreach.
Led, supervised and provided strategic direction for workforce of twentyfive employees.

RWJ Fitness And Wellness

10.2009 - 01.2017

Utilize knowledge to organize the 401k and health plans for the organization
Create new payroll batches, enter hours worked, overtime, paid time off, bonuses, and earnings commissions into the system, and ensure accuracy of direct deposit information; term and edit employees
Reconcile bank statements for nine clubs and 18 banks; cut checks twice monthly to ensure prompt bill payment; post cashflow into the clubs individual QuickBooks accounts
Match receipts to purchases made on nine club cards and code expenses into
QuickBooks
File paid bills, bank statements and reconciliations, and payroll information
Enroll and term employees out of benefit plans including life insurance, medical, and dental benefits while tracking 1k+ employees on a tracker
Performed bank reconciliations for 20+ banks with $500k in each account.
Checked employees' benefits enrollment for accuracy and inputted all data.
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.